Are mobile credentials secure?
Yes, they are actually more secure than physical cards. Unlike traditional physical cards, launching a secure, NFC-enabled Transact Mobile Credential can’t be replicated.
What happens if your phone battery dies?
Credentials work beyond a dead/low phone battery (e.g. iPhone XS, XS Max or XR models, power reserve is available up to 5 hours when your phone needs to be charged).
Do I need to download an app or will this be stored in my phone’s digital wallet?
Users will need to download the Transact eAccounts Mobile app in order to have a mobile credential provisioned. Once users have successfully authenticated, the mobile credential can be added to a digital wallet (Apple Wallet, Samsung Wallet, Google Wallet).
Do I have to get a mobile ZAGCARD when we launch?
No, actually! Although we are using a mobile-first adoption model, you will have the option to choose mobile or the traditional plastic ZAGCARD.
Can I have a mobile and plastic ZAGCARD?
Unfortunately, no. To minimize the risk of credential sharing, users will only be able to select one of the two.
I am not having success adding my Mobile ZAGCARD to my device. Who can help me?
Contact Zagcard Services.
Location: Hemm 103 (Welcome Desk)
Phone: (509) 313-6506
Email: campuscardservices@gonzaga.edu
How do I change or recover my school login password?
For students, contact the Next Gen Tech Bar (NGTB).
Location: Hemmingson 113
For Faculty/Staff, contact Tech support.
Location: Foley Center lower level, Library room 004.
Email (students and faculty/staff): techsupport@gonzaga.edu
Phone (students and faculty/staff): 509.313.5550
Web (students and faculty/staff): support.gonzaga.edu
How do I activate and install the multi-factor authentication?
For students, contact the Next Gen Tech Bar (NGTB).
Location: Hemmingson 113
For Faculty/Staff, contact Tech support.
Location: Foley Center lower level, Library room 004.
Email (students and faculty/staff): techsupport@gonzaga.edu
Phone (students and faculty/staff): 509.313.5550
Web (students and faculty/staff): support.gonzaga.edu
Do I still need my physical Zagcard?
Once you have successfully provisioned a mobile credential, your physical Zagcard will be deactivated. We recommend you shred the card once you have a mobile credential. Old Zagcards can also be turned into the Welcome Desk in Hemmingson to be shredded.
Can I still use my physical Zagcard once I have created my Mobile ID?
No, your physical Zagcard will be deactivated once your mobile credential has been successfully provisioned.
How do I update my name on my Mobile ZAGCARD?
Name information on the Mobile ZAGCARD comes to us from the university’s core business systems and needs to be updated there. You can find the form to update your legal name by clicking here to get to the Registrar’s Office forms page.
To update your preferred name, go to zagweb.gonzaga.edu and click on the personal information tile. There you will see a blue “edit” button next to your personal details that will allow you to update your preferred name.
Why are my account balance(s) not displaying?
- Account balances are currently only displayed on Apple & Samsung Galaxy devices
- If your account balances are $0, they will not display until funds are added.
- If you have available funds that are not displaying, please contact ZAGCARD Services at zagcardservices@gonzaga.edu
Why do I have a negative balance on my Mobile ZAGCARD?
A negative balance can occur if you make a transaction when a retail device is offline. When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction.
I used my credit card at a participating retail location when I meant to use my Mobile ZAGCARD. What can I do to correct my payment source?
Return to the location of the sale and ask the store to issue a credit card refund, then process the transaction against your Mobile ZAGCARD.
I am graduating or leaving the University. What happens to my Mobile ZAGCARD?
As with your physical ZAGCARD, your Mobile ZAGCARD will become inactive when you no longer meet eligibility requirements. If you transfer to another department at Gonzaga, your credential will stay active and update accordingly.
