Project Management Office

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To better serve and respond to its customers throughout the University the project Management office was created with a focus on managing IT projects and creating and implementing communication tools to better inform the campus about current and upcoming projects, their timeframe, impacts and status. As part of its on-going efforts to better serve and respond to its customers throughout the University, ITS has formed an IT Project Management Office.

What is a project? 
A temporary endeavor, with a definite beginning and end, undertaken to create a unique product, service, or result. 

Gonzaga ITS projects meet any of the following criteria:

  • Resource time exceeds 20 hours;
  • Base-building expense exceeds $5,000
  • Project cost exceeds $10,000;
  • Discretion of ITS CIO or Directors. 

    Project Excludes: 
  • Incidents or general support requests;
  • Routine operational activities (e.g. patching servers).

    For Questions contact:
    Kay Bachman at 313-5900 / bachman@its.gonzaga.edu  

 Roles and Responsibilities

roles and responsibilities 

 

     Building a Business Case

        Business Case

 

 

 

Methodology

Methodology

          Project Phases

        Phases

 

 

 

 

 

 

 

 

 


 

 

 

 

 

See the progress of the Wireless Network Project here

SYSTEM STATUS

Due to the wireless network issues experienced earlier this afternoon, you may need to restart your computer to connect to the network.  We apologize for this inconvenience. If you continue to experience issues, please contact the IT Support Center at x5550. 

 

ANNOUNCEMENTS

- Not sure when university owned computer needs to be replaced? Check here
- Need training on a software? Go to www.gonzaga.edu/softwaretraining
- Need help connecting to Zagnet? Check out our brochure
- Go to passwordreset.gonzaga.edu to reset your password

- Engineering students, check here for laptop recommendations

MAINTENANCE

- Blackboard: Thursday 11 PM until Friday mornings at 3 AM. It may be unavailable during that time
- Network: Friday evenings beginning at 5:00 PM. The network may be unavailable at that time

ITS QUICK LINKS

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    Information Technology Services
    502 E. Boone Ave.
    Spokane, WA 99258-0092
    Phone: 509.313.5550
    Email Us

    Office Location:
    Foley Center, LL 017

    Office Hours:
    8:00AM-5:00PM, Monday - Friday

    Support Center Hours:

    Hours while classes are in session:
    Monday-Thursday 7:00AM-8:00PM
    Friday 8:00AM-5:00PM
    Saturday and Sunday 1:00PM-5:00PM

    Hours when classes are NOT in session:
    Monday-Friday 7:00-5:00
    Weekends & Holidays - CLOSED 

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