The growth of e-commerce, increased global competition, and advances in information technology are some of the forces behind the ongoing need to eliminate waste and add value throughout a product’s supply chain. The Operations and Supply Chain Management (OSCM) concentration examines how a firm can establish and enhance the operational core competencies required by demanding consumers in a dynamic marketplace.
This concentration prepares students for the challenges of tomorrow’s business environment by providing them with the technical, informational, and managerial skills needed to manage and improve an integrated system of productive processes. Career opportunities exist with organizations that provide or are dependent on fast, low-cost, accurate, and uniform flows of products, information, and services. Examples of career opportunities include consulting, logistics, manufacturing, health services, government, retail and insurance, and banking.
Operations and Supply Chain Management Concentration: 12 credits |
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| Two courses selected from the following: | 6 credits |
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OPER 345 Service Operations
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OPER 346 Project and Process Management
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OPER 347 Lean Thinking
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OPER 348 Quality Management and International Standards
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| One course selected from the following: | 3 credits |
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MKTG 415 New Product Development
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BFIN 327 International Finance
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BMIS 441 Database Management
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OPER 345 Service Operations
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OPER 346 Project and Process Management
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OPER 347 Lean Thinking
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OPER 348 Quality Management and International Standards
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| Capstone course: | |
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OPER 440 Global Operations and Supply Chain Management
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3 credits |
Lower Division
Upper Division
This foundation course provides an understanding of the strategic and tactical role of operations management in building and maintaining a firm's core competencies. A significant emphasis is placed on discussing the impact of technology and globalization on creating and enhancing value from both the producer and consumer's perspective. This hybrid course uses a combination of lectures, Blackboard.com exercises, computer lab projects and group projects to ensure an understanding of basic concepts. Upon completion of the course students will possess the requisite skills to create and sustain the operational core competencies required to compete in a global marketplace. Fall and Spring.
This course introduces business students to service operations and attempts to familiarize them with the distinctive characteristics of service organizations and how to successfully manage them. Discussion includes, but is not limited to, such topics as the role and nature of services, competitive environment of services and competitive service strategies, service design, managing service operations, and globalization of services.
Prerequisite:
OPER 340 Minimum Grade: D
This operations skills course provides students with the requisite skills necessary to manage a wide range of projects including: project planning, task scheduling, resource management, and project reporting. The course provides students the knowledge of how to use MS Project to plan and control multiple projects utilizing finite resources. This course also examines the design and management of key business processes by focusing on the process flow, key performance measures, and the management of levers that lead to process improvement. Students will be introduced to process management tools as a part of the course. This course counts toward the integrative requirement for business majors.
Prerequisite:
OPER 340 Minimum Grade: D
This operations strategy course focuses on lean systems whose functions include elimination of waste, reducing costs, shortening cycle times, quality improvement, optimization of socio-technical systems, and the process of continuous improvement. The course provides a focused perspective on lean applications in operations and management. The course also extends the benefits of lean thinking outward from the factory floor to encompass the organization and supply chain. The principles of lean thinking are applied to make-vs-buy decision, product and process design, relationship and organizational management, service operations, and environment conscious operations.
Prerequisite:
OPER 340 Minimum Grade: D
This course provides an introduction to management practices aimed at quality improvement and international quality standards as applied to productive systems throughout a product's global supply chain. Topics include product and process design for quality and reliability, vendor selection and quality defect prevention throughout the supply chain, control and improvement of process capability for all supply chain processes, ISO 9000 and ISO 14000 standards, and customer relationship management.
Prerequisite:
OPER 340 Minimum Grade: D
This capstone course examines the role of technology and the impact of globalization on creating value from both the producer and consumer's perspectives. Learning objectives include understanding how cultural and contextual differences affect the efficiency and effectiveness of global operations, and how developing a global supply chain creates a sustainable competitive advantage. The course uses a combination of lectures, internet exercises, case analysis, field research and group projects. This course counts toward three credits of international requirements (BU-International) for business majors.
Prerequisite:
OPER 340 Minimum Grade: D
Prerequisite:
OPER 340 Minimum Grade: D
Directed study requires completion of a form and departmental permission. Zagweb registration not available. Summer only.