Methodology

/

methodology

Gonzaga University Information Technology Services Project Management methodologies consists of the following four elements:

1.) Efficiency: Consistent ITS processes and governance provide the means to respond to prioritized demand. 

2.)Effectiveness: Delivery of the right services at the right time for the right cost. 

3.) Alignment: Matching delivered ITS capabilities to strategic objectives. The right work will be done to achieve what matters most to the university. 

4.) Reliability and Satisfaction: Dependable service while meeting the needs and expectations of the University, Sponsor and End-User. 


See the progress of the Wireless Network Project here

SYSTEM STATUS

- We will be performing major changes to the campus network core 12/26 from 4AM-noon. There will be periods of network outage and disruption.

- We will be performing major changes to the campus data center network Friday, January 2nd between the hours of 4:00AM-12:00PM.  During this time there will be some disruptions for services provided by the data center such as Banner, Exchange, etc.

ANNOUNCEMENTS

- Not sure when university owned computer needs to be replaced? Check here
- Need help connecting to Zagnet? Check out our brochure.
- We now offer a new 24 hour password reset service. To use the service call the IT Support Center and press 2 when prompted, then follow the voice prompts; or go to passwordreset.gonzaga.edu, if prompted by your browser click, 'show all content', and enter the required information.
- Engineering students, check here for laptop recommendations. 

UPCOMING MAINTENANCE

- Blackboard: Thursday 11 PM until Friday mornings at 3 AM. It may be unavailable during that time.
- Network: Friday evenings beginning at 5:00 PM. The network may be unavailable at that time.

ITS QUICK LINKS

    /GUMainWebsite/Campus-Resources/Offices-and-Services-A-Z/Information-Technology-Services/inc/quicklinksquicklinkscopyright
    Information Technology Services
    502 E. Boone Ave.
    Spokane, WA 99258-0092
    Phone: 509.313.5550
    Email Us

    Office Location:
    Foley Center, LL 017

    Office Hours:
    8:00AM-5:00PM, Monday - Friday

    Support Center Hours:
    Monday - Thursday: 7AM-8PM
    Friday: 8AM - 5PM
    Saturday & Sunday: 1PM - 5PM

    /GUMainWebsite/Campus-Resources/Offices-and-Services-A-Z/Information-Technology-Services/inc/contactboxcontactboxcopyright
    //