Building the Business Case


When you are building your business case it is important to remember to include the following information.

  • Project Proposal
    • Foundational Project information.
  • Project Classification Assessment
    • Determines Non-Major & Major Projects.
    • Major Projects reviewed and authorized by IT governance.
  • Planned Return on Investment
    • A calculated analysis of financial benefit.
    • Major projects only.
    • Tangible and Intangible.
  • Project Complexity & Risk Assessment
    • Process for analyzing project risk.


See the progress of the Wireless Network Project here


- All systems are operating normally.


- Not sure when university owned computer needs to be replaced? Check here
- Need training on a software? Go to
- Need help connecting to Zagnet? Check out our brochure
- Go to to reset your password

- Engineering students, check here for laptop recommendations


- Blackboard: Thursday 11 PM until Friday mornings at 3 AM. It may be unavailable during that time
- Network: Friday evenings beginning at 5:00 PM. The network may be unavailable at that time


    Information Technology Services
    502 E. Boone Ave.
    Spokane, WA 99258-0092
    Phone: 509.313.5550
    Email Us

    Office Location:
    Foley Center, LL 017

    Office Hours:
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    Support Center Hours:

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    Hours when classes are NOT in session:
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