Paperless Billing Letter

FROM: Student Accounts
DATE: March 2009
RE: WE ARE PROUD TO PRESENT OUR PAPERLESS BILLING SYSTEM!

Beginning in January of 2009, the Student Accounts office began no longer mailing paper billing statements.  In our effort to continue providing exceptional customer service, Student Accounts asks that students and their families become familiar with the electronic billing process.

When an electronic billing statement is sent, students and authorized payers receive an e-mail notification that their online bill is available. This email provides a link to Zagweb and then to CASHNet where the bill can be viewed, printed and/or paid. Billing statements displayed on CASHNet use the same format as the paper billing statements and all current payment options are still available, including sending checks through the mail. Since many students have a parent or other third party paying bills on their behalf, it is imperative that students set up any authorized payers through CASHNet. Step by step instructions for setting up an Authorized Payer can be found at www.gonzaga.edu/studentaccounts on the Billing and Payment link or by clicking on the "Help" button in CASHNet. Once set up, the Authorized Payer will also receive email notifications when a bill is ready to view and will have 24-hour 7 days a week access to view, print and/or pay the bill.

Electronic billing notification is sent to students at their Gonzaga email address and it is the responsibility of the student to read their Gonzaga email in a timely fashion.  The obligation to pay the Gonzaga Student Account bill by the due date is not altered or modified in any way by the electronic billing process. It will remain the responsibility of the student to ensure their amount due is paid on or before the due date. The electronic billing statement is printable. If you do not wish to utilize the online payment options of credit card or e-check, you may print out the electronic bill and send the billing statement along with your check to Student Accounts. Electronic bills can also be saved as an attachment and sent by email. Students whose parents do not have access to email will be able to print the PDF copy of their bill and deliver it to them.

Many factors played a part in the decision to move to a paperless only billing system. At Gonzaga, and universities across the nation, it has become commonplace to perform most academic and financial transactions and communications via email and the internet. Paperless billing provides institutions with a secure, cost effective, time efficient and environmentally responsible billing process. Effective communication with students and their families is an important part of the Student Accounts mission as "we are dedicated to helping students and families in the pursuit of their educational goals by providing financial information and resources in a professional and individualized manner."

Please email any questions and/or comments about this process to studentaccounts@gonzaga.edu. Telephone contact may be made toll free at 1-800-440-5392 or (509) 313-6812.

Thank you and Go Zags!

OFFICE OF STUDENT ACCOUNTS
502 E. Boone Avenue
Spokane, WA 99258
College Hall, Room 024

OFFICE HOURS:

Monday, Tuesday, Thursday, Friday
Cashier: 9:00am - 4:00pm
Office:   8:00am - 5:00pm

Wednesday
Cashier: 9:30am - 4:00pm
Office:   9:30am - 5:00pm

MAILING ADDRESS:
PO Box 3463
Spokane, WA 99220

Phone: (509) 313-6812
Toll Free: 1 (800) 440-5392
Fax: (509) 313-6399
studentaccounts@gonzaga.edu
gonzaga.edu/student-accounts