Frequently Asked Questions

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Gonzaga University ZagAlert FAQ

This resource is designed to provide answers to common questions about the ZagAlert emergency notification system at Gonzaga University. If you do not find the information you're looking for on this resource, please visit the ZagAlert website or email marketing@gonzaga.edu.

1. How do I sign up for ZagAlert? (or who should sign up for ZagAlert)

If you have a Gonzaga.edu email address, your email is automatically enrolled in the system. However, it is very important that you log into the system, verify your email, and add your personal contact information, such as mobile phone to receive text message and home phone. In addition, there are fields in the system to register alternate telephones, which can be used for parent, spouse, or emergency contact registration. Visit Zagweb, click on "Enter Secure Area", provide your credentials, then click on ZagAlert.

2. What is ZagAlert?

ZagAlert is Gonzaga's Emergency communication system to notify students, faculty, and staff of an emergency involving an immediate threat to health, safety or life, or a campus closure situation.

3. How does ZagAlert work?

ZagAlert sends a message to members of the campus community via text, email, and/or voice message. ZagAlert messages also appear on Gonzaga University's Facebook and Twitter pages as well as across the top of the Gonzaga.edu home page.

4. What kind of situations is ZagAlert used for?

A ZagAlert or Urgent Warning message may be sent to promptly notify students, faculty and staff of situations on campus, the surrounding area or study abroad locations. Each message will offer clear directions for actions members of the Gonzaga community must take to ensure their safety as well as where to find additional information.

ZagAlert

Issued when there is one of the following:

  • Risk of injury or harm
  • Risk of death/life threatening
  • Campus closure

Urgent Warning

Issued when there is a potential ongoing threat to safety, health, or normal operations.

  • Non-life-threatening weather (heat, air quality, or prepare for incoming storm)
  • Warning to take caution, avoidance, preventative actions (police activity, transportation accident)
  • Clery Compliance (notice of crimes committed near university)

5. How quickly is a ZagAlert or Urgent Warning message sent?

Gonzaga will send a ZagAlert message immediately. For this reason, the initial message or messages may be short and to the point, with a focus on actions to take for safety. More details will be provided when they are known and there is time to communicate them, often on Gonzaga’s website, Facebook or Twitter pages.

An Urgent Message is sent as soon as there is understanding of a possible threat to safety or campus operations and the best precautions for individuals to take. Urgent Warning messages may precede or follow a ZagAlert message.

6. Who receives ZagAlert or Urgent Warning messages?

When a ZagAlert message is necessary, the entire campus community will receive it. When an Urgent Warning is necessary, certain groups of individuals who may be impacted by the situation will receive the message, such as on-campus students. There are situations when an Urgent Warning will be sent to the entire campus community as well.

7. Who sends ZagAlert or Urgent Warning messages?

The decision to send a ZagAlert or Urgent Warning message is made by Campus Security and/or university leadership and sent by either Campus Security or Marketing and Communications.

8. What does a Zagalert message look or sound like?

Here is a sample ZagAlert message:

Email and Voicemail
Subject: ARMED INTRUDER ON CAMPUS, ZAGALERT, GONZAGA UNIVERSTIY

This is a ZAGALERT EMERGENCY MESSAGE from Gonzaga University.

An active shooter has been reported on campus in front of the west entrance to College Hall. Lockdown: if you are on campus, go into the nearest available room and lock the door; stay away from windows. If you are not on campus, stay away until further notice. THIS IS NOT A TEST. Obey commands from authorities. Updates and information are available at www.facebook.com/GonzagaUniversity.

Text and Twitter
ZAGALERT. Active shooter west entrance College Hall. Lockdown. Stay away from campus. Updates at www.facebook.com/GonzagaUniversity. #ZagAlert

9. What contact information should I include?

Gonzaga recommends all staff, students, and faculty provide contact information for their personal cell phone, personal email, work telephone and home telephone. You should also confirm your GU email. There are fields in the system to register alternate telephones, which can be used for parent, spouse, or emergency contact registration.

10. What's the fastest way to get a ZagAlert message?

Text messaging is considered the most reliable and fastest way to receive notifications during an emergency. Ensure your mobile phone is registered to receive ZagAlert text messages.

11. How frequently is the ZagAlert system used?

ZagAlert is ONLY used for emergency situations that present an immediate threat to life, health, safety or campus closure. Urgent Warning messages are only sent when there is the potential for threat to safety or when there is a situation that may cause disruption to normal campus operations.

12. How frequently is the ZagAlert system tested?

Tests to the ZagAlert system will take place a minimum of once each semester.

13. What's the difference between an actual alert vs a test message?

Test messages will always be denoted as such in the subject line, start of a text or beginning of a voice message or email. Usually tests will be pre- announced via Morning Mail so that you will expect a notification within a given time period (i.e. during the week of x-x). Actual alerts will not be marked as tests.

14. What should I do when I receive a ZagAlert?

First, follow the instructions given in the ZagAlert. Generally, you will be asked to take one of 4 protective actions: evacuate, shelter-in-place, lock down or modified lockdown. You may be instructed to stay away. Find out more about these actions on the Emergency Guidelines Poster.

Second, monitor ongoing communications and follow all additional instructions. Do NOT assume the incident is over until you are officially notified via ZagAlert that the situation is resolved (even if other news sources report it to be over).

Third, refrain from speculating about what’s happening. Find official information and actions to take from Gonzaga’s Facebook page at www.facebook.com/GonzagaUniversity.

15. What if I have an emergency to report?

In a life-threatening emergency always call 911 first and then call Campus Security at 313-2222 if it is safe to do so.

16. Can I decline to participate in ZagAlert?

All GU email addresses are automatically enrolled in the system. Gonzaga also strongly encourages all members of campus to register personal contact information such as personal/work mobile phone, home phone and personal email.

17. Does ZagAlert cost anything?

The program is free.

18. I'm a parent; can I get these notifications too?

Yes, simply download MyConnect from the App Store (iOS) or the Google Play Store (Android). ZagAlert and Urgent Warning messages will be pushed to your mobile phone. In addition, your Gonzaga student can enter your contact numbers in the alternate numbers fields in the ZagAlert system.

19. I'm an online student; should I enter my contact information?

Your email is automatically enrolled in the system. We recommend you login and verify your email as well as enter personal contact information. Notifications will keep you informed of events that you need to be aware of, even if you are not on campus. For example, you will need to know when communication will be disrupted with professors on campus when an emergency occurs.

20. I'm a graduate student; should I enter my contact information?

Your email is automatically enrolled in the system. We recommend you login and verify your email as well as enter personal contact information. Notifications will keep you informed of events that you need to be aware of, even if you are not on campus. For example, you will need to know when communication will be disrupted with professors on campus when an emergency occurs.

21. I live off campus; should I enter my contact information?

Your email is automatically enrolled in the system. We recommend you login and verify your email as well as enter personal contact information. Notifications will keep you informed of events that you need to be aware of, even if you are not on campus. For example, you will need to know when communication will be disrupted with professors on campus when an emergency occurs.

22. What about campus visitors? How do they get information in the case of an emergency?

Hosts for visitors are expected to communicate emergency information to guests, and departments sponsoring activities for off-campus visitors are responsible to communicate emergency instructions. If you visit campus frequently, we suggest you download MyConnect from the App Store (iOS) or the Google Play Store (Android). Emergency messages will be pushed to your mobile phone.