Frequently Asked Questions


1 . What is CASHNet?^

CASHNet is Gonzaga's online solution for eCheck, credit and debit card transactions and electronic billing.

2 . Why aren't credit or debit cards accepted at the student accounts office?^

The service fees charged to the University from credit and debit card transactions on tuition, fees, room and board had reached over a half million dollars per year. This expense was paid out of tuition revenues, therefore reducing tuition dollars available for programs and services for all students, regardless of whether or not they used credit or debit cards for payment. Gonzaga is only one of many schools nationwide that do not accept credit/debit cards for tuition and related charges.

3 . Am I required to make my payment through CASHNet?^

No, you may mail a payment or come to the Student Accounts office and pay with cash, check or money order.

4 . How secure is the CASHNet system?^

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We store information gathered on secure computers located in a biometrically locked data center. We use firewalls, intrusion detection systems, and database level encryption technology to prevent our computers from being accessed by unauthorized persons."

5 . What are the CASHNet hours?^

The system is available 24 hours every day.

6 . Am I able to use my credit or debit card elsewhere on campus?^

Yes, you are able to use your credit or debit card for other purposes on campus (e.g. the Bookstore and to purchase Bulldog Bucks).

7 . What payment methods are accepted through CASHNet?^

The credit/debit cards accepted are American Express, Diner's Club, Discover, MasterCard and Visa.  CASHNet also allows you to make an online payment from your checking or savings account via eCheck.

8 . How much is the service fee for credit or debit card transactions?^

The service fee is 2.75% of the payment amount and is non-refundable. Please note that there is NO charge to the student or other bill payer for eCheck.

9 . I am a student with a non-US Bank account. What are my payment options through CASHNet?^

CASHNet will accept your credit or debit card payment if you are using American Express, Diner's Club, Discover, MasterCard and Visa. The payment amount is subject to a non-refundable 2.75% service fee and the transaction will be charged in United States funds. The eCheck option through CASHNet is not currently available through a non-U.S. bank account. You may also mail a payment or come to the Student Accounts office and pay with cash, check or money order made payable in U.S. funds.

10 . How do I access CASHNet?^

Students may access CASHNet through http://zagweb.gonzaga.edu by entering their User ID (Gonzaga Student ID or Social Security number) and PIN. Once logged on to Zagweb, click on the Electronic Billing, Payment, Deposits and eRefund link. Parents and other bill payers, once authorized by the student, may access CASHNet through http://zagweb.gonzaga.edu/authorizedpayer by entering their Login Name and Password.

11 . I am a student and I don't know my pin.^

Students access CASHNet through Zagweb and therefore will use their Zagweb PIN. If you have forgotten your PIN, please contact the Help Desk at 509-313-5550 or the Student Accounts office at 509-313-6812. If you have not used Zagweb before, your PIN is your birth date. The format to enter your birth date is MMDDYY, no slashes or dashes. You will be requested to change your PIN to a more secure number after your initial visit to Zagweb.

12 . How do I create an authorized payer?^

Students will access their Zagweb account and click on the Electronic Billing, Payment, Deposits and eRefund link. Click on "Review Billing Statement" Click on "Add New"in the Parent PINS Box. For printable instructions, please click the Step-by-Step Instructions link located at the top left-hand corner of this page.

13 . I am a authorized payer and I don't know my login name and password.^

After the student has set you up as an authorized payer, the student will need to provide you with your Login Name, the password is system generated and will be emailed directly to you.  The authorized payer then goes to the following website address:  http://zagweb.gonzaga.edu/authorizedpayer.  For security purposes, the authorized payer will be required to change their password on their initial visit to CASHNet.

14 . What information will an authorized payer have access to on CASHNet?^

Authorized payers will be able to view the student's electronic billing statements and make payments on the account. They will not have access to any other student records.

15 . Can an authorized payer receive an email notification that a billing statement is ready to view?^

Once authorized by the student, parents or other bill payers may click on User Preferences on the CASHNet menu options and request email notification for billing.

16 . How do I make a payment on CASHNet?^

You will need to complete the necessary account information related to your method of payment (credit/debit card or checking/savings account). For printable instructions, please click the Step-by-Step Instructions link located at the top left-hand corner of this page.

17 . If I pay online today. When does the payment show on my student account?^

Online payments through CASHNet are typically applied to your student account immediately.

18 . If I make a credit or debit card payment through CASHNet and later receive a credit to my account, How will I obtain my refund?^

If a credit or debit card payment was made through CASHNet, an additional financial aid is awarded or a credit results on the student's account because of an adjustment, a refund check will be issued by the Student Accounts office.

19 . Can a student have more than one authorized payer?^

Yes, a student can authorize more than one payer. 

20 . Will I continue to receive a paper bill?^

No, Student Accounts utilizes an Online Only billing process.  Students are notified by email with a link to Zagweb and then to CASHNet where the bill can be viewed, printed and/or paid.  If you would like your parents or others to be able to view, print and/or pay your student account bill, you will need to set them up as an "Authorized Payer" in CASHNet.  Students can reach the CASHNet site by going to http://zagweb.gonzaga.edu click on the Electronic Billing, Payment, Deposits and eRefund link, then click on "Review Billing Statement", Click on "Add New" in the Parent PINS Box.  The student will furnish the name and email address for the "Authorized Payer".  A temporary password will be system generated and emailed directly to the "Authorized Payer".  Once the student has created the account they provide the "Authorized Payer" with their login name and the following website address:  http://zagweb.gonzaga.edu/authorizedpayer

21 . What information is provided through your "recent payments "on CASHNet?^

The "Your Recent Payments" feature provides payment information for payments made through CASHNet only. Students and Authorized payers are able to view all payments made on the student account through CASHNet.

22 . Will my electronic bill differ from the paper bill?^

The electronic bill will be in the exact same format as the paper bill was. If you prefer to send in a payment or pay at one of our Cashier Windows you have the option to print the bill out.

23 . What is a 1098T Tuition Statement and when are they sent out?^

Students and/or bill payers may use the information on the 1098T Tuition Statement to help calculate their eligibility for IRS tax credits.  The following links will give an overview of current education tax credits.  For more assistance, please contact your tax advisor. 

Information sites

Frequently asked questions

24 . Where can I get information on purchasing Student Health Insurance?^

The following address will give an overview on student injury and sickness insurance.

www.gonzaga.edu/studentinsurance

25 . What is the Sustainability Fee? Are we able to opt-out of this fee?^

The Green Fund is a student-led initiative to help support Gonzaga’s commitment to “care for the planet” (Gonzaga Mission Statement); it supports a more environmentally conscious community and makes active the willingness to supplement the Climate Action Plan’s efforts to reduce the campus’s climate footprint and to cultivate life-long ecologically-friendly habits by GU students.  It supports sustainability initiatives created and carried out by students.  Even though multiple student surveys have shown overwhelming support for such a fee, it is nevertheless offered as an “opt-out,” meaning that students can choose not to pay this fee by submitting a written request to the Student Accounts office each semester by the Add/Drop deadline date. (Fall 2014: September 12, 2014; Spring 2015: January 23, 2015).