Keys and Lockouts

Key Replacement:

  • Students who have lost their key(s) should login to their ZagLiving account and fill out the Key Replacement Form. This form will initiate a lock(s) change, and new keys will be issued.
  • A student’s account will be charged for any lock changes as a result of a lost key(s). 
  • The University reserves the right to raise this fee during any year to keep pace with parts and labor costs.
  • Lost identification cards which also operate perimeter entry doors may have a different fee structure for their replacement. To replace a card, students should go to the Zag Card Office, located at the Hemmingson Front Desk, (509-313-6506)

Lockouts

Students are expected to lock their room doors and carry their room key(s) and ZagCard whenever they leave their room. We understand that occasional lockouts happen, and Housing & Residence Life staff are available to help when needed.

Before requesting assistance

If you are locked out of your room, please try the following steps first:

  1. Contact your roommate(s) to see if they can let you back into your room.

If you still need assistance

Monday-Friday, 8:00 a.m. - 5:00 p.m.

  • Call Campus Security & Public Safety (CSPS).
  • CSPS staff will ask whether you have already contacted your roommate(s) and attempted to connect with Residence Life staff.
  • If additional assistance is needed, you may be referred to Housing & Residence Life for lockout support.

Weekends, 8:00 a.m. - 5:00 p.m., and University Holidays

  • Call Campus Security & Public Safety (CSPS) for assistance.

Daily, 5:00 p.m. - 8:00 a.m.

  • Contact the RA On-Call for your residential area.

What to expect

  • Staff response times vary based on availability and location.
  • Please remain outside your room so staff can easily locate you when they arrive.
  • A staff member will verify your identity before providing access to your room.

Students in Gonzaga-Owned Houses and Apartments

Residents living in Gonzaga-owned houses and apartments that are not supported by an RA should continue to contact Campus Security & Public Safety (CSPS) for lockout assistance.