1
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What is CASHNet?^
CASHNet is Gonzaga's online solution for eCheck, credit and debit card transactions and electronic billing.
2
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Why aren't credit or debit cards accepted at the Student Accounts office?^
The service fees charged to the University from credit and debit card transactions on tuition, fees, room and board had reached over a half million dollars per year. This expense was paid out of tuition revenues, therefore reducing tuition dollars available for programs and services for all students, regardless of whether or not they used credit or debit cards for payment. Gonzaga is only one of many schools nationwide that do not accept credit/debit cards for tuition and related charges.
3
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Am I required to make my payment through CASHNet ®?^
No, you may mail a payment or come to the Student Accounts office and pay with cash, check or money order.
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How secure is the CASHNet system?^
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We store information gathered on secure computers located in a biometrically locked data center. We use firewalls, intrusion detection systems, and database level encryption technology to prevent our computers from being accessed by unauthorized persons."�
5
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What are the CASHNet system hours?^
The system is available 24 hours every day.
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Am I able to use my credit or debit card elsewhere on campus?^
Yes, you are able to use your credit or debit card for other purposes on campus (e.g.: the Bookstore and to purchase Bulldog Bucks).
7
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What payment methods are accepted through CASHNet?^
The credit/debit cards accepted are American Express, MasterCard, Diner's Club and Discover. CASHNet also allows you to make an online payment from your checking or savings account via eCheck.
8
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Why am I unable to use my VISA card?^
Service fee regulations imposed by VISA in recent years have made their card unacceptable through CASHNet.
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How much is the CASHNet service fee for credit or debit card transactions?^
The service fee is 2.75% of the payment amount and is non-refundable. Please note that there is NO charge to the student or other bill payer for eCheck.
10
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I am a student with a non-U.S. bank account. What are my payment options through CASHNet?^
CASHNet will accept your credit or debit card payment if you are using American Express, MasterCard, Diner's Club or Discover. The payment amount is subject to a non-refundable 2.75% service fee and the transaction will be charged in United States funds. The eCheck option through CASHNet is not currently available through a non-U.S. bank account. You may also mail a payment or come to the Student Accounts office and pay with cash, check or money order made payable in U.S. funds.
11
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How do I access CASHNet?^
Students may access CASHNet through http://zagweb.gonzaga.edu by entering their User ID (Gonzaga Student ID or Social Security number) and PIN. Once logged on to Zagweb, click on the Electronic Billing and Payment link. Parents and other bill payers, once authorized by the student, may access CASHNet through http://zagweb.gonzaga.edu/authorizedpayer by entering their Login Name and Password.
12
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I am a student and I don't know my PIN.^
Students access CASHNet through Zagweb and therefore will use their Zagweb PIN. If you have forgotten your PIN, please contact the Registrar's office at 509-313-6592 or the Student Accounts office at 509-313-6812. If you have not used Zagweb before, your PIN is your birth date. The format to enter your birth date is MM/DD/YY. You will be requested to change your PIN to a more secure number after your initial visit to Zagweb.
13
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How do I create an authorized payer?^
Students will access their Zagweb account and click on the Electronic Billing and Payment link. Click on "Review Billing Statement" Click on "Add New"in the Parent PINS Box. For printable instructions, please click the Step-by-Step Instructions link located at the top left-hand corner of this page.
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I am an authorized payer and I don't know my Login Name or Password.^
After the student has set you up as an authorized payer, the student will need to provide you with your Login Name and Password. If you are not able to locate this information, the student can verify the authorized payer's Login Name and reset your password on CASHNet through their Zagweb account. For security purposes, the authorized payer will be required to change their password on their initial visit to CASHNet.
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What information will an authorized payer have access to on CASHNet?^
Authorized payers will be able to view the student's electronic billing statements and make payments on the account. They will not have access to any other student records.
16
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Can an authorized payer receive an email notification that a billing statement is ready to view?^
Once authorized by the student, parents or other bill payers may click on User Preferences on the CASHNet menu options and request email notification for billing.
17
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How do I make a payment on CASHNet?^
You will need to complete the necessary account information related to your method of payment (credit/debit card or checking/savings account). For online or printable instructions, please click the Step-by-Step Instructions link located at the top left-hand corner of this page.
18
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If I pay online today, when does the payment show on my student account?^
Online payments through CASHNet are typically applied to your student account immediately.
19
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If I make a credit or debit card payment through CASHNet and later receive a credit to my account, how will I obtain my refund?^
If a credit or debit card payment was made through CASHNet and additional financial aid is awarded or a credit results on the student's account because of an adjustment, the credit or debit card will be credited back, up to the amount of the payment. The service fee charged will not be refunded. All other refunds will be issued at the Student Accounts office in the form of a refund check.
20
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Why is my payment not reflected on my online billing statement?^
Your electronic bill will reflect only those charges and payments up to the billing date. If a payment is received or charges are incurred after a billing statement has been generated for you, your total balance due will not change. Your online billing statement is static, much like reviewing a copy of the paper bill.
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What information is provided through Your Recent Payments on CASHNet?^
The "Your Recent Payments" feature provides payment information for payments made through CASHNet only. Students and Authorized payers are able to view all payments made on the student account through CASHNet.
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Will I continue to receive a paper bill?^
Paper bills and email notifications are being sent concurrently. Paper bills will continue to be sent to the billing address until further notice.
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