New Structure


New ITS Structure

To view the new organizational chart click here. 

ITS has made the following structural changes: 

  • We have unified and consolidated IT operations and eliminated silos with a Director of Operations, which will oversee all operational units.
  • We have created a Project Management Office (PMO), which aligns us to be more agile and efficient in meeting the university’s needs.
  • We have significantly increased our attention on information security by creating a Director of Information Security and Compliance position. 
  • We will be able to focus on the future of our central information resource, Banner, with the creation of the Banner Architect position.


- All systems are operating normally.


- Not sure when university owned computer needs to be replaced? Check here
- Need training on a software? Go to
- Need help connecting to Zagnet? Check out our brochure
- Go to to reset your password

- Engineering students, check here for laptop recommendations


- Blackboard: Thursday 11 PM until Friday mornings at 3 AM. It may be unavailable during that time
- Network: Friday evenings beginning at 5:00 PM. The network may be unavailable at that time


    Information Technology Services
    502 E. Boone Ave.
    Spokane, WA 99258-0092
    Phone: 509.313.5550
    Email Us

    Office Location:
    Foley Center, LL 017

    Office Hours:
    8:00AM-5:00PM, Monday - Friday

    Support Center Hours:

    Hours while classes are in session:
    Monday-Thursday 7:00AM-8:00PM
    Friday 8:00AM-5:00PM
    Saturday and Sunday 1:00PM-5:00PM

    Hours when classes are NOT in session:
    Monday-Friday 7:00-5:00
    Weekends & Holidays - CLOSED