Gonzaga University

Gonzaga University | 502 East Boone Avenue | Spokane, WA 99258-0102 | (800) 986.9585




FAQ

If I forget my password, what should I do?For forgotten password the account owner will need to go to passwordreset.gonzaga.edu or call ext. 5550.How do I Report a problem?

By contacting the I.T. Support Center at 509-313-5550, email to techsupport@gonzaga.edu or by opening a Self Service Incident at http://support.gonzaga.edu.

How do I report a problem with my data/Ethernet/network service?

Contact the I.T. Support Center at 509-313-5550, email to techsupport@gonzaga.edu or by opening a Self Service Incident at http://support.gonzaga.edu.

How do I connect to the Gonzaga Community Network?

Many different ways to do this depending on your computers operating system. Please contact the I.T. Support Center at 509-313-5550 for assistance.

How do I register my network devices on the wired network?

Disable your wireless connection, plug into the wired network (orange colored plug) using an Ethernet Cord and directing your web browser to http://zagreg.gonzaga.edu

How do I access my new Zagmail from my phone or other mobile device?

Windows Phone
a)     Go to settings
b)     Tap email + accounts
c)     Choose ' Add an account'
d)     Choose 'Outlook'
e)     Enter full email
f)      Enter Password
g)     Tap Sign in
h)     At the next screen, change the username to your FULL Gonzaga email address
i)     Leave the domain field blank
j)    Add server as outlook.office365.com
k)   Tap sign in, now it will show that it is syncing the mail.

iPhone, iPad, or iPod Touch
a) Tap Settings, and then tap Mail, Contacts, Calendar.
b) Tap Add Account in the Accounts page.
c) Select Exchange.
d) Enter your Zagmail email address (example: username@zagmail.gonzaga.edu) and password.
e) At the next screen, enter the following:

f) Hit Next and green checkboxes will appear to indicate the connection was successful
g) At the next screen, select the fields that you want to sync. Tap Save.


 Android
a) Go to settings
b) Select accounts
c) Select 'Add account', for account type select 'Microsoft Exchange ActiveSync
d) Enter your full email address and password

If you're unable to use the app for any reason, you can still set up Outlook.com on your Android device. Here's how:

a)    On your device, tap Email, then tap Add account.
b)     Enter your Zagmail email address (example: username@zagmail.gonzaga.edu) and password, then tap Manual setup.
c)     Under What type of account is this? tap Microsoft Exchange ActiveSync
d)     If there is a Domain field, add outlook.office365.com.
e)    In the server field enter outlook.office365.com
f)     Under username put your full email again
g)     Also, you should be SSL checked

How do i set up my wireless device to work with ZagMail?


  1. Go to: Settings
  2. Select Wi-Fi and Ensure WiFi is set to "on"
  3. Then choose "Gonzaga Community"  and enter current Gonzaga username & password, then click Join 
  4. And accept the certificate.
How do I access my new Zagmail from the Outlook desktop application?

Windows:
Note: Office 365 supports the use of Microsoft Outlook 2007 and Microsoft Outlook 2010.
a)     Open Outlook
b)     Click File and under Account Information, click Add Account.
c)     In the Add New Account dialog box, select Email Account, and then type your name and the email address and password for your Zagmail account.
d)    Click Next. Outlook connects to Exchange Server for Office 365 and automatically confirms your account information and configures Outlook.
e)     Follow the instructions to complete adding your account to your Outlook application.

After your new Zagmail account has been successfully added to Outlook, you can manage your Zagmail in your Outlook desktop application. If you previously had a Zagmail (Gmail) account in Outlook, you should delete that account to avoid receiving connection errors as that account is no longer accessible.

Mac:
Note: Office 365 supports the use of Microsoft Outlook For Mac 2011.
a)     Open Outlook for Mac 2011.
b)     On the Tools menu, click Accounts

  • If this is the first account you're creating in Outlook for Mac 2011, under Add an Account, click Exchange Account.
  • If you've previously created an email account for a different email address, in the lower-left corner of the Accounts dialog box, click + to add an account, and then click Exchange.
c)     On the Enter your Exchange account information page, in the E-mail address box, type your email address for example, student@zagmail.gonzaga.edu.
d)    In the Method box, make sure User Name and Password is selected.
e)     In the User name box, type your full email address again.
f)     Type in the Password.
g)    Make sure Configure automatically is selected, and then click Add Account.
h)    After you click Add Account, Outlook will perform an online search to find your email server settings. In the dialog box that asks you if you want to allow the server to configure your settings, select the Always use my response for this server check box, and then click Allow. After the new account is created you'll see the account in the left pane of the Accounts dialog box. Close the Accounts dialog box.
i)     After the new account is created, you can view your mail by clicking the new account name in the navigation pane.

After your new Zagmail account has been successfully added to Outlook, you can manage your Zagmail in your Outlook desktop application. If you previously had a Zagmail (Gmail) account in Outlook, you should delete that account to avoid receiving connection errors as that account is no longer accessible.

What are the POP, IMAP, and SMTP settings for the new Zagmail?

POP setting

  • Server name: outlook.office365.com
  • Port: 995
  • Encryption method: SSL

IMAP setting

  • Server name: outlook.office365.com
  • Port: 993
  • Encryption method: SSL

SMTP setting

  • Server name: smtp.office365.com\
  • Port: 587
  • Encryption method: TLS



©2011 Gonzaga University. All Rights Reserved. | Full HTML Version