Staff FAQ

1 . If I forget my password, what should I do?^

For forgotten password the account owner will need to go to passwordreset.gonzaga.edu or call ext. 5550 and use option #2. 

2 . How do i find my computer name?^

Windows XP - Right click on ‘My Computer', clicking ‘Properties', and then clicking ‘Full Computer Name'.
 
Windows 7 - Open System by clicking the ‘Start' button, right-clicking ‘Computer', and then clicking ‘Properties'. Under Computer name, domain, and workgroup settings, you can find your computer name, and its full computer name if your computer is on a domain.

3 . How do i map a network drive?^

Many different ways to do this depending on your computers operating system. Please contact the I.T. Support Center at 509-313-5550 for assistance.





4 . How do I add a printer?^



Windows XP - Click the Start button, clickingRun, entering \\ricci then pressing enter. Double click on the printer you would like to install.



Windows 7 - Open System by clicking the Start button, in the "Search programs and files" box enter \\print and double clicking on the printer you would like to install.     

5 . How do I Report a problem?^

By contacting the I.T. Support Center at 509-313-5550, email to helpdesk@gonzaga.edu or by opening a Self Service Incident at http://support.gonzaga.edu.

6 . Who do I contact if I have problems with Media equipment in classrooms?^

 Contact the I.T. Support Center at 509-313-5550, email to helpdesk@gonzaga.edu or by opening a Self Service Incident at http://support.gonzaga.edu.

7 . How do I report a problem with my data/Ethernet/network service?^

Contact the I.T. Support Center at 509-313-5550, email to helpdesk@gonzaga.edu or by opening a Self Service Incident at http://support.gonzaga.edu.

8 . How do I connect to the Gonzaga Community Network?^

Many different ways to do this depending on your computers operating system. Please contact the I.T. Support Center at 509-313-5550 for assistance.

9 . How do I register my network devices on the wired network?
^

Disable your wireless connection, plug into the wired network (orange colored plug) using an Ethernet Cord and directing your web browser to http://zagreg.gonzaga.edu. 

10 . How do I get my iPhone/iPad/iTouch set up?^

Accessing Gonzaga Employee Mail (GEM) then following these steps: 

1. Go to 'Settings'
2. Click on 'Mail, Contacts, Calendars'
3. Click 'Add Account'
4. Select  'Microsoft Exchange' 
5. Enter current Gonzaga Email Address, Domain = "Gonzaga", Username, Password 
6. Click 'Next' 
7. Enter server = "gemweb.Gonzaga.edu"
8. Click 'Done'

11 . Where can I find information about workstation ergonomics?^

Information about workstation economics can be find on the Environmental Health and Safety  website.