Project Management Office

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To better serve and respond to its customers throughout the University the project Management office was created with a focus on managing IT projects and creating and implementing communication tools to better inform the campus about current and upcoming projects, their timeframe, impacts and status. As part of its on-going efforts to better serve and respond to its customers throughout the University, ITS has formed an IT Project Management Office.

What is a project? 
A temporary endeavor, with a definite beginning and end, undertaken to create a unique product, service, or result. 

Gonzaga ITS projects meet any of the following criteria:

  • Resource time exceeds 20 hours;
  • Base-building expense exceeds $5,000
  • Project cost exceeds $10,000;
  • Discretion of ITS CIO or Directors. 

    Project Excludes: 
  • Incidents or general support requests;
  • Routine operational activities (e.g. patching servers).

    For Questions contact:
    Kay Bachman at 313-5900 / bachman@its.gonzaga.edu  or
    Steve Haley at 313-6848 / haleys@its.gonzaga.edu.

 Roles and Responsibilities

roles and responsibilities 

 

     Building a Business Case

        Business Case

 

 

 

Methodology

Methodology

          Project Phases

        Phases

 

 

 

 

 

 

 

 

 


 

 

 

 

 

  • SYSTEM STATUS

    * All systems are working normally. If you experience any issues please contact the IT Support Center at x5550.

  • ANNOUNCEMENTS

    • ITS will be performing maintenance on Blackboard January 2nd from 4:30AM-8:30PM. If you have questions, contact Client Support Service at x5550.
    • Registering for Banner General Navigation? Try our video option instead! www.gonzaga.edu/bannervideos
    • Need help connecting to Zagnet? Check out our brochure.
    • We now offer a new 24 hour password reset service. To use the service call the IT Support Center and press 2 when prompted, then follow the voice prompts; or go to passwordreset.gonzaga.edu, if prompted by your browser click, 'show all content', and enter the required information.

UPCOMING MAINTENANCE

  • The Blackboard server is scheduled for maintenance on Thursday evenings at 11 PM until Friday mornings at 3 AM and may be unavailable during that time.
  • Network Support Services schedules;Network maintenance on Friday evenings beginning at 5:00 PM;and the network may be unavailable at that time;

ITS QUICK LINKS

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    Information Technology Services
    502 E. Boone Ave.
    Spokane, WA 99258-0092
    Phone: 509.313.5550
    Email Us

    Office Location:
    Foley Center, LL 017

    Office Hours:
    8:00AM-5:00PM, Monday - Friday

    Support Center SUMMER Hours:
    Monday - Friday- 7AM-5PM
    Saturday & Sunday - Closed
    Holidays- Closed 

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