Roles & Responsibilities

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Roles and Responsibilities:

  • Requestor
    • Initiates the request for identified project.
    • Generally, end-user of the product or service.
  • Project Sponsor (Vice President)
    • Authorizes and promotes the project's business case.
  • Project Management Office (PMO)
    • Office of the PM for ITS.
    • Actively involved with all project business case development.
    • Assigns project manager.
    • Submits all projects for approval.
  • Project Manager
    • Assigned by the PMO.
    • Responsible for managing and completing projects on behalf of the requestor/sponsor.
  • Stakeholder
    • Organizations and individuals (internal & external) who have a vested interest in the outcome of the project.
    • May be affected either positively or negatively by the project.
  • IT Governance
    • Reviews and authorizes Major Projects.
    • Monitor and review all active major projects.

  • SYSTEM STATUS

    * All systems are working normally. If you experience any issues please contact the IT Support Center at x5550.

  • ANNOUNCEMENTS

    • ITS will be performing maintenance on Blackboard January 2nd from 4:30AM-8:30PM. If you have questions, contact Client Support Service at x5550.
    • Registering for Banner General Navigation? Try our video option instead! www.gonzaga.edu/bannervideos
    • Need help connecting to Zagnet? Check out our brochure.
    • We now offer a new 24 hour password reset service. To use the service call the IT Support Center and press 2 when prompted, then follow the voice prompts; or go to passwordreset.gonzaga.edu, if prompted by your browser click, 'show all content', and enter the required information.

UPCOMING MAINTENANCE

  • The Blackboard server is scheduled for maintenance on Thursday evenings at 11 PM until Friday mornings at 3 AM and may be unavailable during that time.
  • Network Support Services schedules;Network maintenance on Friday evenings beginning at 5:00 PM;and the network may be unavailable at that time;

ITS QUICK LINKS

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    Information Technology Services
    502 E. Boone Ave.
    Spokane, WA 99258-0092
    Phone: 509.313.5550
    Email Us

    Office Location:
    Foley Center, LL 017

    Office Hours:
    8:00AM-5:00PM, Monday - Friday

    Support Center SUMMER Hours:
    Monday - Friday- 7AM-5PM
    Saturday & Sunday - Closed
    Holidays- Closed 

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