Methodology

Gonzaga University Information Technology Services Project Management methodologies consists of the following four elements:

1.) Efficiency: Consistent ITS processes and governance provide the means to respond to prioritized demand.

2.)Effectiveness: Delivery of the right services at the right time for the right cost.

3.) Alignment: Matching delivered ITS capabilities to strategic objectives. The right work will be done to achieve what matters most to the university.

4.) Reliability and Satisfaction: Dependable service while meeting the needs and expectations of the University, Sponsor and End-User.

SYSTEM STATUS

All services are operating normally.
ANNOUNCEMENTS

- Registering for Banner General Navigation? www.gonzaga.edu/bannervideos
- Need help connecting to Zagnet? Check out our brochure.
- We now offer a new 24 hour password reset service. To use the service call the IT Support Center and press 2 when prompted, then follow the voice prompts; or go to passwordreset.gonzaga.edu, if prompted by your browser click, 'show all content', and enter the required information.

UPCOMING MAINTENANCE

- Blackboard: Thursday 11 PM until Friday mornings at 3 AM. It may be unavailable during that time.
- Network: Friday evenings beginning at 5:00 PM. The network may be unavailable at that time.

ITS QUICK LINKS

Information Technology Services
502 E. Boone Ave.
Spokane, WA 99258-0092
Phone: 509.313.5550
Email Us

Office Location:
Foley Center, LL 017

Office Hours:
8:00AM-5:00PM, Monday - Friday

Support Center Hours:
Monday - Thursday: 7AM-9PM
Friday: 8AM - 5PM
Saturday & Sunday: 1PM - 5PM