IT Support Center

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 helpdesk

Who We are:


The IT Support Center is part of the Information Technology Services (ITS) Department, focused on meeting your technical needs and providing high quality, dependable and secure services.

What we do:  

The IT Support Center provides phone, e-mail, and walk-in computer support for all faculty, staff and students at Gonzaga University. Support for students is limited to network connection support and basic virus/malware remediation.     

Where we are:

  • Location: Lower Level of Foley Center Library room 017
      
  • Hours while School is in session:
    Monday-Thursday 7:00AM-8:00PM
    Friday 8:00AM-5:00PM
    Saturday and Sunday 1:00PM-5:00PM
  • Hours when school is NOT in session:
    Monday-Friday 7:00-5:00
    Saturday, Sunday and Holidays - CLOSED 
How you can contact us:

For more information and instructions on how to use our self-service portal please go here. 



See the progress of the Wireless Network Project here

SYSTEM STATUS

Connectivity issues with Exchange, Zagweb, and the wireless network have been resolved. Call x5550 if you are still experiencing issues.

ANNOUNCEMENTS

- Not sure when university owned computer needs to be replaced? Check here
- Need help connecting to Zagnet? Check out our brochure.
- We now offer a new 24 hour password reset service. To use the service call the IT Support Center and press 2 when prompted, then follow the voice prompts; or go to passwordreset.gonzaga.edu, if prompted by your browser click, 'show all content', and enter the required information.
- Engineering students, check here for laptop recommendations. 

UPCOMING MAINTENANCE

- Blackboard: Thursday 11 PM until Friday mornings at 3 AM. It may be unavailable during that time.
- Network: Friday evenings beginning at 5:00 PM. The network may be unavailable at that time.

ITS QUICK LINKS

    /GUMainWebsite/Campus-Resources/Offices-and-Services-A-Z/Information-Technology-Services/inc/quicklinksquicklinkscopyright
    Information Technology Services
    502 E. Boone Ave.
    Spokane, WA 99258-0092
    Phone: 509.313.5550
    Email Us

    Office Location:
    Foley Center, LL 017

    Office Hours:
    8:00AM-5:00PM, Monday - Friday

    Support Center Hours:
    Monday - Thursday: 7AM-8PM
    Friday: 8AM - 5PM
    Saturday & Sunday: 1PM - 5PM

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