Help Desk

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 helpdesk

Who We are:


The IT Support Center is part of the Information Technology Services (ITS) Department, focused on meeting your technical needs and providing high quality, dependable and secure services.

What we do:  

The IT Support Center provides phone, e-mail, and walk-in computer support for all faculty, staff and students at Gonzaga University. Support for students is limited to network connection support and basic virus/malware remediation.     

Where we are:

  • Location: Lower Level of Foley Center Library room 017
      
  • Hours while School is in session:
    Monday-Thursday 7:00AM-8:00PM
    Friday 8:00AM-5:00PM
    Saturday and Sunday 1:00PM-5:00PM
  • Hours when school is NOT in session:
    Monday-Friday 7:00-5:00
    Saturday, Sunday and Holidays - CLOSED 
How you can contact us:

If we are unavailable please visit our frequently asked questions page for the most common questions we receive or use our self-service portal at https://support.gonzaga.edu .



  • SYSTEM STATUS

    We anticipate Banner, Zagweb, and Nolijweb to be back up by 8:40AM.

  • ANNOUNCEMENT


  • Registering for Banner General Navigation?  www.gonzaga.edu/bannervideos
  • Need help connecting to Zagnet? Check out our brochure.
  • We now offer a new 24 hour password reset service. To use the service call the IT Support Center and press 2 when prompted, then follow the voice prompts; or go to passwordreset.gonzaga.edu, if prompted by your browser click, 'show all content', and enter the required information.
  • Engineering students, check here for laptop recommendations. 

UPCOMING MAINTENANCE

  •  
    • Blackboard: Thursday 11 PM until Friday mornings at 3 AM. It may be unavailable during that time.
    • Network: Friday evenings beginning at 5:00 PM. The network may be unavailable at that time.

ITS QUICK LINKS

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    Information Technology Services
    502 E. Boone Ave.
    Spokane, WA 99258-0092
    Phone: 509.313.5550
    Email Us

    Office Location:
    Foley Center, LL 017

    Office Hours:
    8:00AM-5:00PM, Monday - Friday

    Support Center Hours:
    Monday - Thursday: 7AM-8PM
    Friday: 8AM - 5PM
    Saturday & Sunday: 1PM - 5PM

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