Timothy Olsen, Ph.D.

Assistant Professor of Management Information Systems

Dr. Timothy Olsen is a Assistant Professor of Information Systems at Gonzaga University. His areas of research include crowdsourcing of business processes, and business process management. He is recognized as a leading academic on the business potential...

Timothy Olsen, Assistant Professor of Management Information Systems.

Contact Information

Education & Curriculum Vitae

Ph.D. in Computer Information Systems, Georgia State University, 2012

M.S. in Information Systems, Brigham Young University, 2007

B.S. in Information Systems, Brigham Young University, 2006

Curriculum Vitae


Dr. Timothy Olsen is a Assistant Professor of Information Systems at Gonzaga University. His areas of research include crowdsourcing of business processes, and business process management. He is recognized as a leading academic on the business potential for crowd labor.

His work is published in MIT Sloan Management Review and other top conferences and journals including Strategic Outsourcing, and Computer Supported Cooperative Work. Prior to Gonzaga, Tim taught in the online, professional, and full-time MBA programs at Arizona State University. He received a PhD from Georgia State University (2012) where he developed a process for instituting IT Shared Services. Prior to this Tim worked as a systems engineer at
FamilySearch.org and as an associate at Ernst & Young and received a Masters of Information Systems Management from Brigham Young University (2007).
Welke, R. and Olsen, T. “How Do U… Create a BizAgiXpress Server using Amazon Web Services” HowDoUPress, 2011, 73p. ISBN: 978-0-9835439-0-9

Kaganer, E., Carmel, E., Olsen, T., Hirschheim, R. “Clouds and Crowds: obstacles, enablers, and choices” MIT – Sloan Management Review, January 2013.

Olsen, T., Carmel, E. “The Process of Atomization of Business Tasks for Crowdsourcing.” Strategic Outsourcing: An International Journal (November 2013).

Forthcoming (2018) Wang, H., Du, R., Olsen, T.,, “Examining the relationship among consumers' satisfaction, trust and repurchase intention: The role of perceived effectiveness of feedback mechanisms” Information Systems Management