Commitment 2: Service Delivery

OPTIMIZE TECHNOLOGY SERVICE DELIVERY AND STEWARDSHIP

Optimizing technology service delivery and stewardship in higher education institutions is essential to provide efficient and effective technology solutions while managing resources responsibly serving the university's mission. By optimizing service delivery and stewardship of existing technology platforms, Information Technology Services provides a technologically advanced environment that supports teaching and learning, and administration while managing resources efficiently.

Goals of Commitment 2

Goal 1: Simplify and streamline processes for technology fiscal management

We aim to make the most of Gonzaga's existing technology investments, ensuring they are aligned with our financial resources, which will lead to enhanced transparency and clear accountability.

Goal 2: Improve technology governance

We aim to maximize the value of our technology by establishing a robust governance framework. This will ensure that our existing technology resources are used efficiently, risks are effectively managed, and the services we provide offer high-value results to our users, all while being aligned with the university's revised strategic plan.

Goal 3: Continued deployment of strategic enterprise applications

The aim is not just to introduce new software applications, but also to optimize and better utilize existing ones, leading to streamlined business processes and delivering maximum value to our community.