Andy Schneider - Senior Vice President, People, Alaska Airlines
As senior vice president of people, Andy Schneider is focused on delivering a remarkable employee experience for the nearly 23,000 people who've chosen to build careers at Alaska Airlines and Horizon Air. Andy's leadership and collaborative spirit are helping our organization fulfill its purpose of creating an airline people love. Her team is responsible for executing a people strategy that includes securing the best talent, providing competitive benefits our employees can be proud of, supporting our leaders and their teams through human resource operations and talent development, and elevating a diverse, inclusive and engaging culture. Bringing a customer-service mindset with a deep appreciation of analytics, she leads her team with an emphasis on doing the right thing and delivering performance.
Previously, Andy was vice president of inflight and call centers services, leading teams to deliver a remarkable guest experience in the air and over the phone. It is through her leadership and joint efforts with marketing and operations that Alaska Airlines has won the J.D. Power Award for "Highest in Customer Satisfaction among traditional carriers for 12 years in a Row."
Prior to that she served as senior vice president of people and customer services, responsible for Horizon Air’s station operations & inflight services. There she oversaw training for all airport employees and flight attendants, customer relations, facilities and network services, food and beverage services, human resources and labor relations. She's also held additional roles at Alaska in station operations and cargo services. She began her career as the airline's manager, financial accounting in 1989. A native of Boise and graduate of Gonzaga University, Andy holds a degree in Accounting along with an Executive MBA from the University of Washington. She lives in Tacoma with her husband, Mike and has four grown children.
