| Type of Trip | Refund Date Request | Amount of Refund | Spot Switch |
|---|---|---|---|
| Day | 5 business days or more before | 50% refund | Full refund with spot switch 2 business days or more before |
| Multi-Day | 5 business days or more before | 50% refund | Full refund with spot switch 2 business days or more before |
| Spring Break | 10 business days after sign up *with more than 15 business days before trip | Full refund | Full refund with spot switch 5 business days or more before |
| Spring Break | Up to 15 business days before trip | 50% refund | Full refund with spot switch 5 business days or more before |
| Trainings | Within 10 business days after sign up | 50% refund | Full refund with spot switch 5 business days or more before |
| Ski Bus | Ski Bus sign ups are non-refundable | None | None |
| Under $10 | Trips priced $10 and under are non-refundable | None | None |
| Events | Events (speakers, movies, trainings, on campus programming) are non-refundable | None | None |
Participants will be automatically refunded if a trip, training, or event is cancelled by Gonzaga Outdoors.
Send cancellation request with trip information and student ID number to outdoors@zagmail.gonzaga.edu. Business days are qualified as: Monday-Thursday operation hours (9am-5pm), Friday (9am-3pm). Request must be submitted 30 minutes prior to the end of operation hours for the day. If a cancellation request is sent after operation hours on a business day, the request will be counted as submitted on the next business day. If you have questions call 509.313.4189 or visit the office (HEM 015).
Trip Cancellation Example: If you register for a day trip occurring on Saturday the 9th to receive a 50% refund you would need to cancel at the latest 30min prior to end of operation hours on Friday the 1st. To receive a complete refund, you would need to find a replacement participant and submit their information at the latest 30min prior to end of operation hours on Wednesday the 7th.