Here you'll find answers to frequently asked questions about students that need to go into quarantine. If you have a question that is not answered in the FAQs, you may contact our University Call Center at +1 (509) 313-7070.
Looking for ways to keep busy during quarantine? Check out the Quarantine Retreat (myGU login required).
A Contract Tracer calls students to notify them of their need to relocate to a quarantine space. Students have 30 minutes at minimum to pack their items and wait in their rooms to receive a call from a Residence Director (RD) with specific move in instructions. The RD updates their residence information and meets them with a move in cart/bins for their personal items.
The relocation time is variable; some students are moved within an hour of notification and others may wait several hours for the transition. This is highly dependent on the volume of moves occurring at the same time. Students who test positive for COVID-19 are prioritized in moving order.
When students arrive at their quarantine space, the RD provides them with their room key and personal belongings, and they can then get settled.
The rooms for students vary based on the facility they are placed in. Generally, these rooms have their own personal restroom as well as provisions for food storage.
When students arrive at their quarantine room, Zag Dining connects with them regarding specific dietary restrictions.
Finally, each room has a welcome care package for your student as well as fliers with QR codes to scan using their phone. One of the fliers takes them to an online Student Quarantine Guide (myGU login required) with all the resources they will need during their time in quarantine.
If students have a meal plan, they continue to receive meals each day delivered to their quarantine room. Currently, meals are delivered between 10am and 12pm each day. Students can order off of an online menu provided by Sodexo with lots of choices to accommodate additional preferences and portion needs. Snacks and beverages are also provided.
If students do not have a meal plan, they have meals delivered to their quarantine room and their student account is charged (if they are in need of financial assistance, please know that support is available). All quarantine rooms come with a refrigerator and microwave for student use.
It is very important to us that students have the tools and resources needed to stay caught up academically. There are many virtual resources available. They can reach out to Academic Advising & Assistance (509-313-4072) for guidance. Additionally, Foley Library can provide your student with temporary access to online content (509-313-5931).
When students arrive in quarantine, they should email their instructors to let them know they will be attending classes remotely.
When students are moved to a quarantine space, they need to be tested for COVID-19 if they have not been tested already. It is best to test at 5-7 days past their last known exposure to a positive case.
We all know that COVID-19 has been a stressful time, and we have to rely on coping skills that build resilience. Students experience quarantine in different ways. Some have coping skills to get them through, others may feel more stressed. Access to remote activities and resources are provided and help students get through this brief and temporary time. Despite the legitimate worries that we have, many students have already completed a quarantine process and are back to regular campus activities and doing well.
Parents are in a prime position to support their student remotely. Scheduling a “meal time” via FaceTime or Skype, or just calling on a regular basis during quarantine can be of great help.
Students also continue to have access to our health care providers and counseling staff at Health and Counseling Services. These experts can provide telehealth visits for medical and mental health concerns. Students can reach out to Health & Counseling Services at (509) 313-4066 if they are having concerns about symptoms, need support during this stressful time, or have other health-related concerns. Also, our Center for Cura Personalis staff are here to support your student, especially with emotional health concerns. Students can call their staff at (509) 313-2227 to receive additional help.
Mail Services is notified that a student is in quarantine. Their mail is held with Mail Services until they have been cleared and released from quarantine and can pick it up.
If there are essential items that need to be delivered (e.g., medication, legal documents, academic materials), there are delivery options. Students must send an email to email@example.com to put in their request.
Specific instructions for mail services are found in the online Student Quarantine Guide (myGU login required).
Students receive a call from a Contact Tracer or the RD when it is time for them to move out of quarantine. They can begin packing up their belongings and the RD gives them specific move out instructions, updates your student’s residence information, and brings a move out cart. Your student is then transported back to their normal housing and keys are collected.
When a student arrives back to their residence hall, they should email their instructors to let them know when they will be returning to in-person classes. Students do not need to re-test to exit quarantine, nor do they need documentation of completion to return to classes.