Methodology

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methodology

Gonzaga University Information Technology Services Project Management methodologies consists of the following four elements:

1.) Efficiency: Consistent ITS processes and governance provide the means to respond to prioritized demand. 

2.)Effectiveness: Delivery of the right services at the right time for the right cost. 

3.) Alignment: Matching delivered ITS capabilities to strategic objectives. The right work will be done to achieve what matters most to the university. 

4.) Reliability and Satisfaction: Dependable service while meeting the needs and expectations of the University, Sponsor and End-User. 


SYSTEM STATUS

- All systems are operating normally. 

ANNOUNCEMENTS

- Not sure when university owned computer needs to be replaced? Check here
- Need training on a software? Go to www.gonzaga.edu/softwaretraining
- Need help connecting to Zagnet? Check out our brochure
- Go to passwordreset.gonzaga.edu to reset your password

- Engineering students, check here for laptop recommendations

MAINTENANCE

- Blackboard: Thursday 11 PM until Friday mornings at 3 AM. It may be unavailable during that time
- Network: Friday evenings beginning at 5:00 PM. The network may be unavailable at that time

ITS QUICK LINKS

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    Information Technology Services
    techsupport@gonzaga.edu
    509.313.5550

    IT Support Center (Faculty/Staff): 
    Monday - Friday: 7:00AM - 5:00PM
    Saturday & Sunday: Closed

    Next Gen Tech Bar (Students):
    Monday - Friday: 7:30AM - 8:00PM
    Saturday & Sunday: Closed
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