Carrie Welch Bigelow Loan Repayment


If you have borrowed either a Carrie Welch or Bigelow Loan, Gonzaga University is the lender for your loan. Repayment is made through a billing service, Heartland ECSI. Repayment of your loan usually begins 9 months after your last date of attendance or the date you drop below half time enrollment. Although repayment of your loan is not required while you're in school, we recommend that you begin planning and reviewing your options for repaying your loans ahead of time. Loan payments are due the 15th of every month.

Questions or concerns with billing or repayment of your loans should be directed to:

Office of Financial Aid
Gonzaga University
502 E Boone Ave
Spokane, WA 99258-0072
Telephone: 509-313-6811 or 800-986-9585 x6804 or x6811
Fax: 509-313-5816

Any time you are unable to make payment on your loan, you must contact this office. Failure to do so may result in your entire loan balance and interest becoming due and payable.


Cancellation or discharge. of your Carrie Welch or Bigelow loan may be available due to total and permanent disability. Application for cancellation or discharge must be completed through our loan servicer, Heartland ECSI. Additional information can be found through Frequently Asked Questions.

Deferment and Forbearance

Deferment and forbearance options are available if you are having difficulty making your loan payments. Choosing one of these options will help you avoid defaulting on your loans while alleviating the financial strain you may be experiencing during a time of hardship. Be sure to continue making payments while your deferment or forbearance request is being processed and be sure stay in contact with your servicer during this time.

Forms to request a Deferment or Forbearance are available through Heartland ECSI, and completed forms should be faxed to 866-261-5384 or mailed to:

Gonzaga University
c/o Heartland ECSI
100 Global View Dr., Suite 800
Warrendale, PA 15086


Once your loan goes into repayment, if you do not make your scheduled loan payments, you run the risk of your loan going into default. If your loan has defaulted, a hold will be placed on your Gonzaga transcripts and diploma until the default has been cleared. All late payments are reported to credit bureaus and may affect your ability to receive other aid.


Private loans generally cannot be consolidated with Federal Student loans. There are, however, some companies that offer private loan consolidation.