If you have borrowed either a Carrie Welch or Bigelow Loan, Gonzaga University is the lender for your loan. Repayment is made through a billing service, Heartland ECSI. Repayment of your loan usually begins 9 months after your last date of attendance or the date you drop below half time enrollment. Although repayment of your loan is not required while you're in school, we recommend that you begin planning and reviewing your options for repaying your loans ahead of time. Loan payments are due the 15th of every month.
Questions or concerns with billing or repayment of your loans should be directed to:
Office of Financial Aid
502 E Boone Ave
Spokane, WA 99258-0072
Telephone: 509-313-6811 or 800-986-9585 x6804 or x6811
Any time you are unable to make payment on your loan, you must contact this office. Failure to do so may result in your entire loan balance and interest becoming due and payable.
CancellationCancellation or discharge. of your Carrie Welch or Bigelow loan may be available due to total and permanent disability. Application for cancellation or discharge must be completed through our loan servicer, Heartland ECSI. Additional information can be found through Frequently Asked Questions.
Deferment and Forbearance
Deferment and forbearance options are available if you are having difficulty making your loan payments. Choosing one of these options will help you avoid defaulting on your loans while alleviating the financial strain you may be experiencing during a time of hardship. Be sure to continue making payments while your deferment or forbearance request is being processed and be sure stay in contact with your servicer during this time.
Forms to request a Deferment or Forbearance are available through Heartland ECSI, and completed forms should be faxed to 866-261-5384 or mailed to:
c/o Heartland ECSI
100 Global View Dr., Suite 800
Warrendale, PA 15086