Manage, Lost or Damaged ZAGCARD

 

Lost your ZAGCARD?

Freeze it!

It is strongly recommended to freeze your ZAGCARD immediately to stop your card from working on and off campus.  If you haven’t already replaced your card and locate your current card you can unfreeze it.  If you have already replaced your card, then the previously issued card will be deactivated. 

 

A ZAGCARD that has been deactivated cannot be reactivated.

 

Freeze or Unfreeze a ZAGCARD

  • Log into Zagweb

  • Click the Student or Employee tab

  • Expand the ZAGCARD tile

  • Click Freeze/Unfreeze my ZAGCARD

  • Click the button “Freeze my card now” to freeze your account.

  • Click the button “Unfreeze my card now” if you find your current card and have not replaced it.

When you are ready to replace your lost ZAGCARD, go to ZAGCARD Replacement Fee to pay the $30.00 fee.  Your previously issued card cannot be reactivated.  If you locate your lost card after replacing it, shred it to avoid accidentally confusing with your new card.

Damaged your ZAGCARD?

If your ZAGCARD does not work because it is scratched, cracked, bent, or dented then the embedded antennae is probably severed or the chip or magstripe has been damaged.  You most likely need to replace your ZAGCARD

If you can access some doors and not others then your card is almost certainly functioning normally. You may need to determine if the door access has been assigned to your card.  Check with your professor or supervisor to confirm access has been granted.

When you are ready to replace your damaged ZAGCARD, go to ZAGCARD Replacement Fee to pay the $30.00 fee.  

We recommend reviewing the ZAGCARD care tips on our FAQs page.