Roles & Responsibilities

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Roles and Responsibilities:

  • Requestor
    • Initiates the request for identified project.
    • Generally, end-user of the product or service.
  • Project Sponsor (Vice President)
    • Authorizes and promotes the project's business case.
  • Project Management Office (PMO)
    • Office of the PM for ITS.
    • Actively involved with all project business case development.
    • Assigns project manager.
    • Submits all projects for approval.
  • Project Manager
    • Assigned by the PMO.
    • Responsible for managing and completing projects on behalf of the requestor/sponsor.
  • Stakeholder
    • Organizations and individuals (internal & external) who have a vested interest in the outcome of the project.
    • May be affected either positively or negatively by the project.
  • IT Governance
    • Reviews and authorizes Major Projects.
    • Monitor and review all active major projects.

SYSTEM STATUS

- All systems are operating normally.

ANNOUNCEMENTS

- Not sure when university owned computer needs to be replaced? Check here
- Need training on a software? Go to www.gonzaga.edu/softwaretraining
- Need help connecting to Zagnet? Check out our brochure
- Go to passwordreset.gonzaga.edu to reset your password

- Engineering students, check here for laptop recommendations

MAINTENANCE

- Blackboard: Thursday 11 PM until Friday mornings at 3 AM. It may be unavailable during that time
- Network: Friday evenings beginning at 5:00 PM. The network may be unavailable at that time

ITS QUICK LINKS

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    Information Technology Services
    techsupport@gonzaga.edu
    509.313.5550

    IT Support Center (Faculty/Staff): 
    Monday - Friday: 7:00AM - 5:00PM
    Saturday & Sunday: Closed

    Next Gen Tech Bar (Students):
    Monday - Friday: 7:30AM - 8:00PM
    Saturday & Sunday: Closed
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