Informal Complaint Process
Formal Grievance Procedure

Informal Complaint Process

Gonzaga University Student Informal Complaint Process for Reasonable Accommodations
Law Students should contact the Associate Dean of Student Affairs or the Associate Dean of Academic Affairs at the Law School for the informal complaint process which applies to them.

A. For Complaints of Disability Discrimination for Reasons Other Than Academic Adjustments or Reasonable Accommodation

If at any time during the process of application, admission, and enrollment, for reasons other than accommodation or academic adjustments, an individual feels that he/she has been discriminated against because of a disability, the individual is encouraged to notify the Director of Disability Resources, Education, & Access Management (DREAM), located in Foley 203B, or call (509) 323-4134. Incidents, which have occurred more than 120 days prior to making the complaint, may or may not be given consideration.

  1. The DREAM Director will gather information concerning the complaint and attempt to resolve the situation.

  2. The DREAM Director may choose to refer the matter to the Associate Academic Vice President (AAVP) for resolution.

  3. The AAVP will review the facts or appoint a fact-finding team to review the complaint and then attempt to resolve the situation.

  4. If the complaint is not resolved, the individual may elect to file a formal grievance with Gonzaga University. Procedures and format for filing a formal grievance are available from the Vice President for Student Life.

B.When Requested Accommodations are Denied by DREAM

  1. If DREAM does not provide or refuses to provide requested accommodations, the student needs to contact the DREAM Director to try to resolve the situation.

  2. If after consulting with the DREAM Director, a student believes that DREAM has not identified or provided reasonable accommodation(s), the student may petition for a review of the DREAM Director's decision by the AAVP. The petition should contain factual statements concerning the nature of the student's disability, requested accommodation(s) and documentation supporting the need for the accommodation(s).
  3. The student must submit the petition to the AAVP. The AAVP will review the student's request and respond within five (5) working days.

  4. If resolution is not reached by the student and AAVP, the student has the option to file a formal Gonzaga University grievance. Procedures and format for filing a formal grievance are available from the Academic Vice President.

C. When a Faculty Member Denies Accommodation(s) Approved by DREAM

  1. If a student believes that a Professor has not provided reasonable academic adjustments or auxiliary aids, the student may seek review of the Professor's actions with the Professor and the DREAM Director.

  2. If the dispute is not resolved, then the student may seek review by the Department Chair. The Department Chair will review the student's request and respond within five (5) working days.

  3. If resolution is not reached by the student and Department Chair, the petition may be referred to the Department Dean. The Department Dean will review the student's request and respond within five (5) working days.

  4. If the dispute is not resolved, the student has the option to file a formal Gonzaga University grievance. Procedures and format for filing a formal grievance are available from the Academic Vice President.

Outside Remedies

The right of a person to prompt and equitable resolution of the complaint shall not be impaired by the person's pursuit of other remedies such as the filing of a complaint with the responsible federal and state agencies. Use of this complaint process is not a prerequisite to pursuing other remedies with outside agencies. These agencies are:

Washington State
Human Rights Commission
905 West Riverside, Suite 416
Spokane, WA 99201
(509) 456-4473

U.S. Department of Education
Office for Civil Rights
915 Second Avenue, Room 331
Seattle, WA 98174
TDD (206) 220-7907
(206) 220-7880

The Department of Justice
Civil Rights Division
1425 New York Avenue, Room 5041
Washington, D.C. 20005
TDD (800) 514-0383
(202) 514-4224
To obtain this complaint process in alternative formats, please contact DREAM at (509) 313-4134.