Frequently Asked Questions
1
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Who is responsible for washer and dryer maintenance in University residence halls and apartments?^
All washer and dryer repairs are contracted through the Housing Department. When a washer or dryer needs repair, please call Housing, extension 4103. Housing will notify Plant Services if there is a lack of power or water to the machine, or if there are dryer vent problems.
2
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When a vacuum needs to be repaired or replaced in University Residence Hall or Apartment, who should be notified?^
University-owned vacuum cleaners are the responsibility of Student Life, extension 4100. Plant Services does not repair or replace them.
3
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Where can residents of University Residence Halls and Apartments get refrigerators?^
The G.S.B.A. provide refrigerator rental by semester. They can be reached at extension 5824.
4
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Where can residents get TV coax (cable), telephone, and data cords?^
Longer cords are available at Radio Shack, etc. if residents wish to run lines to different areas within their residence. Additional jacks will not be installed.
5
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Who should I contact if I live in University-owned housing and I have problems with cable television connections, etc.?^
Comcast Cable TV is available in all student housing/dorm rooms. If all channels are not reflected, residents may need to program their TV or VCR via the programming options on their units to get all the Comcast/GU offered channels. If problems persist, please call Customer Service (ext 5656) and a work order will be generated.
6
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When a fire alarm goes off, when is it safe to re-enter the building?^
Only re-enter a building when instructed by the fire department or members of the Gonzaga Security department. These individuals are able to authorize the building's safety.
7
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Can the beds in on-campus housing facilities be bunked?^
Yes. Please call the Plant Services Customer Service Desk (ext 5656) and request pins to bunk the beds. Please provide the Customer Service staff with the room location, and type of bed (metal or wood frame.) Pins are available on a limited bases.
8
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If I live in on-campus housing, may I request to have my furniture removed from my room/area of residence?^
All furniture that is provided by the University is not allowed to leave the dorm rooms/areas of residence. Any missing furniture from the room at check-out will be charged to the students of that residence.
9
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What should I do if I live in University-owned housing and I lose my keys?^
If you live in on-campus housing and keys are lost, please call the Housing Department at extension 4103 (313-4103.) If you live in off-campus housing and a key is lost please call Campus Services, extension 6852 (313-6852.)
10
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What should I do if my key becomes bent or no longer works and I live in University-owned housing?^
On-campus residents need to call the Housing Department (extension 4103) when keys become bent or no longer work. Off-campus residents need to call the Campus Services Department (extension 6852.) Housing or Campus Services will input a work order to Plant Services. The locksmith will repair locks as needed. Bent keys are to be exchanged for a new key at the Housing or Campus Services office.
11
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What is the procedure for replacing lost keys if I am a member of Gonzaga faculty/staff?^
Faculty and staff who lose a Gonzaga key are required to notify the person who authorized them to have that key. The key authorizer (Vice President, Chair, Dean, Director) will notify Plant Services if there is a security concern requiring a room or building to be re-keyed. According to policy, the rekey charges will be paid by the individual or department. These charges are not refundable if the key is found at a later date. Departments can pay with a requisition to Plant Services. Individuals need to pay with cash or a check at the Customer Service desk, then a new key will be ordered.
12
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What is the procedure for ordering new keys if I am a Gonzaga University faculty/staff member?^
To request a key, call the Customer Service desk at Plant Services, extension 5656. The requestor is required to provide the building and room number for each key. Customer Service will notify the key requestor once the key is made. All keys are to be picked up by the requestor, in person. A completed green key card, signed by the department's key authorizer, as well as picture identification is needed at the time of key pick-up. Keys are available for pick-up at the Customer Service desk in the Plant Services building (1004 N Ruby) from 7am to 5pm daily, including the lunch hour.
