Project Management Office


To better serve and respond to its customers throughout the University the project Management office was created with a focus on managing IT projects and creating and implementing communication tools to better inform the campus about current and upcoming projects, their timeframe, impacts and status. As part of its on-going efforts to better serve and respond to its customers throughout the University, ITS has formed an IT Project Management Office.

What is a project? 
A temporary endeavor, with a definite beginning and end, undertaken to create a unique product, service, or result. 

Gonzaga ITS projects meet any of the following criteria:

  • Resource time exceeds 20 hours;
  • Base-building expense exceeds $5,000
  • Project cost exceeds $10,000;
  • Discretion of ITS CIO or Directors. 

    Project Excludes: 
  • Incidents or general support requests;
  • Routine operational activities (e.g. patching servers).

    For Questions contact:
    Kay Bachman at 313-5900 /  

 Roles and Responsibilities

roles and responsibilities 


     Building a Business Case

        Business Case






          Project Phases
















See the progress of the Wireless Network Project here


-Exchange, Faculty and Staff email, through Microsoft Outlook and are fully restored. Some users who are accessing email through may receive an error up until 3:30PM. If you are prompted with a certificate warning select the ‘proceed’ option to continue to the site. If you receive the warning later than 3:30PM today, please notify the IT Support Center at x5550.

In the future, if you see a security pop-up like you did this morning when accessing exchange, please do not proceed unless instructed by ITS. Doing so could result in a significant security issue for your account.


- Not sure when university owned computer needs to be replaced? Check here
- Need training on a software? Go to
- Need help connecting to Zagnet? Check out our brochure
- Go to to reset your password

- Engineering students, check here for laptop recommendations


- Blackboard: Thursday 11 PM until Friday mornings at 3 AM. It may be unavailable during that time
- Network: Friday evenings beginning at 5:00 PM. The network may be unavailable at that time


    Information Technology Services
    502 E. Boone Ave.
    Spokane, WA 99258-0092
    Phone: 509.313.5550
    Email Us

    Office Location:
    Foley Center, LL 017

    Office Hours:
    8:00AM-5:00PM, Monday - Friday

    Support Center Hours:

    Hours while classes are in session:
    Monday-Thursday 7:00AM-8:00PM
    Friday 8:00AM-5:00PM
    Saturday and Sunday 1:00PM-5:00PM

    Hours when classes are NOT in session:
    Monday-Friday 7:00-5:00
    Weekends & Holidays - CLOSED