Roles & Responsibilities

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Roles and Responsibilities:

  • Requestor
    • Initiates the request for identified project.
    • Generally, end-user of the product or service.
  • Project Sponsor (Vice President)
    • Authorizes and promotes the project's business case.
  • Project Management Office (PMO)
    • Office of the PM for ITS.
    • Actively involved with all project business case development.
    • Assigns project manager.
    • Submits all projects for approval.
  • Project Manager
    • Assigned by the PMO.
    • Responsible for managing and completing projects on behalf of the requestor/sponsor.
  • Stakeholder
    • Organizations and individuals (internal & external) who have a vested interest in the outcome of the project.
    • May be affected either positively or negatively by the project.
  • IT Governance
    • Reviews and authorizes Major Projects.
    • Monitor and review all active major projects.

  • SYSTEM STATUS

    All systems are operating normally. 

  • ANNOUNCEMENT


  • Registering for Banner General Navigation?  www.gonzaga.edu/bannervideos
  • Need help connecting to Zagnet? Check out our brochure.
  • We now offer a new 24 hour password reset service. To use the service call the IT Support Center and press 2 when prompted, then follow the voice prompts; or go to passwordreset.gonzaga.edu, if prompted by your browser click, 'show all content', and enter the required information.
  • Engineering students, check here for laptop recommendations. 

UPCOMING MAINTENANCE

  •  
    • Blackboard: Thursday 11 PM until Friday mornings at 3 AM. It may be unavailable during that time.
    • Network: Friday evenings beginning at 5:00 PM. The network may be unavailable at that time.

ITS QUICK LINKS

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    Information Technology Services
    502 E. Boone Ave.
    Spokane, WA 99258-0092
    Phone: 509.313.5550
    Email Us

    Office Location:
    Foley Center, LL 017

    Office Hours:
    8:00AM-5:00PM, Monday - Friday

    Support Center Hours:
    Monday - Thursday: 7AM-8PM
    Friday: 8AM - 5PM
    Saturday & Sunday: 1PM - 5PM

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