FAQ - General


1 . What Information should I have before inquiring about a lost package?^

Please have your method of shipment, tracking number, and information about how the package was addressed.

2 . What time does the USPS, UPS and FedEx mail get delivered/picked up?^

USPS Mail is delivered at approximately 8 a.m. and picked up at 3 p.m.
UPS is delivered at 11:30 a.m. and picked up at 2 p.m.
FedEx is delivered at 11:30 a.m. and picked up at 2 p.m.

3 . What are alternatives for outgoing mail after 3 p.m.?^

In all of these shipments mailroom can help prepare documents in advance and advise where to take or drop off. You can also go to the appropriate website for additional information.

UPS
USPS
FedEx

4 . What are the available options for international mail?^

Express mail (availability depends on location), Air mail and Parcel.

5 . What payment methods are accepted?^

Cash and checks only.

6 . What are your business hours?^

We are open from 9 a.m. to  4 p.m. Monday thru Friday.

7 . What packaging material is available for purchase?^

Boxes, bubble wrap, peanuts, envelopes, padded envelopes and packing tape can all be purchased at the mailroom.

8 . What types of special services are available for outgoing mail?^

Express mail, global priority, certified mail with return receipt, delivery confirmation, signature confirmation, and insured with return receipt. Special services not available are registered mail.

9 . How much does it cost to mail/send packages like UPS, FedEx, etc?^

Depends on the weight, size and zip code/country. We can't give good estimates across the counter without that information. You can also get a close estimated cost by using the appropriate website.

UPS
USPS
FedEx

10 . How should we have our incoming mail addressed?^

Student Name
Gonzaga University MSC# or AD Box#
502 E Boone Ave
Spokane WA 99258

Correct addresses prevent late or lost mail.