Employee relations concerns, which often result in workplace conflict, usually fall into one of these areas: personnel policies, department policies or operations, distribution of duties, relationships with co-workers, relationships with supervisors, or legal compliance issues such as workplace discrimination. Human Resources is responsible for insuring that employee relations problems are addressed and that employees receive answers to their questions. However, the actual resolution of any situation is normally the responsibility of the department management team. Human Resources works with employees and managers to find solutions which meet both employee and department needs, consistent with policy and legal requirements. Every attempt is made to find solutions which reflect Gonzaga's mission values of human dignity and justice.

This process begins when the University becomes aware of employee relations issues or workplace conflicts. Employees are first encouraged to bring their issues or concerns directly to their supervisor. Employees may also request Human Resources' assistance at any time and/or assistance from trained employee advocates to accompany them through the process.

Goals of this process are to