Help Desk

 helpdesk

Who We are:


The IT Support Center is part of the Information Technology Services (ITS) Department, focused on meeting your technical needs and providing high quality, dependable and secure services.

What we do:  

The IT Support Center provides phone, e-mail, and walk-in computer support for all faculty, staff and students at Gonzaga University. Support for students is limited to network connection support and basic virus/malware remediation.     

Where we are:

  • Location: Lower Level of Foley Center Library room 017
      
  • Fall Hours (Tuesday Aug 30th - TBD):
    Monday-Thursday 7:00AM-9:00PM
    Friday 8:00AM-5:00PM
    Saturday and Sunday 1:00PM-5:00PM
How you can contact us:

If we are unavailable please visit our frequently asked questions page for the most common questions we receive or use our self-service portal at https://support.gonzaga.edu .



  • SYSTEM STATUS

    * All systems are working normally. If you experience any issues please contact the IT Support Center at x5550.

  • ANNOUNCEMENTS

    • ITS will be performing maintenance on Blackboard January 2nd from 4:30AM-8:30PM. If you have questions, contact Client Support Service at x5550.
    • Registering for Banner General Navigation? Try our video option instead! www.gonzaga.edu/bannervideos
    • Need help connecting to Zagnet? Check out our brochure.
    • We now offer a new 24 hour password reset service. To use the service call the IT Support Center and press 2 when prompted, then follow the voice prompts; or go to passwordreset.gonzaga.edu, if prompted by your browser click, 'show all content', and enter the required information.

UPCOMING MAINTENANCE

  • The Blackboard server is scheduled for maintenance on Thursday evenings at 11 PM until Friday mornings at 3 AM and may be unavailable during that time.
  • Network Support Services schedules;Network maintenance on Friday evenings beginning at 5:00 PM;and the network may be unavailable at that time;

ITS QUICK LINKS

Information Technology Services
502 E. Boone Ave.
Spokane, WA 99258-0092
Phone: 509.313.5550
Email Us

Office Location:
Foley Center, LL 017

Office Hours:
8:00AM-5:00PM, Monday - Friday

Support Center SUMMER Hours:
Monday - Friday- 7AM-5PM
Saturday & Sunday - Closed
Holidays- Closed