Video Streaming Requirements


Viewing Live Streamed Events

Watch Streamed Events Online: www.gonzaga.edu/streaming

Minimum Technical Requirements

Apple iOS Devices (iPad, iPad2, iPhone)

IPhone and iPad users may access the stream by buying a third party app called “Skyfire” to enable your device to view a Flash live stream. You may purchase this app here: http://itunes.apple.com/us/app/skyfire-web-browser-flash/id384941497?mt=8

For Apple device users, please watch the event via this URL: www.gonzaga.edu/streaming. You may need to Allow Pop-Ups from Streamvuze.com.

For Technical Assistance during the live event, please call toll free: 1-855-444-4561 or email: support@streamvuze.com

Browser
  • Adobe Flash Player 10.0.32 or above
  • Internet Explorer 8.0 or above, Firefox 2.0 or above, or Safari 3.0, or Chrome 4.0 or above
  • Microsoft Windows XP SP2, Microsoft Windows Vista, Macintosh OS X v10.4 or above, or Linux
  • 256 megabytes (MB) of RAM - 512 MB recommended
  • JavaScript and Cookies must also be enabled.
  • Super VGA (800 x 600) or higher resolution
  • 16-bit sound card
  • Speakers/headphones

Internet Connection Speed
  • For a reliable viewing experience, we recommend a downstream connection speed of at least 900Kbps.
  • You can test your connection speed here we recommend testing prior to the start time of the event as bandwidth can fluctuate.

Connection Issues

If you are having connection issues, we recommend connecting to your modem or router with a network cable instead of wirelessly.

If you are still having issues viewing the video stream, we recommend unplugging your router or modem for one minute, and then restarting both your modem/router and computer.

If a video stream loses audio during a broadcast, clicking the pause/play button in the video player can often times relink the audio stream with the video.


Additional Troubleshooting assistance for viewing channels

Video Playback is Choppy, Video is Lagging

Most of these issues are caused by either the broadcaster's internet connection, or the internet connection you are trying to watch on. We recommend doing a speedtest at speedtest.net Most broadcasts are in the range of 300kbps to 2Mbps. If your connection or the broadcaster's connection is too slow, you will experience issues with choppy or lagging playback.

Sound is too quiet or too loud, no sound at all

Check the volume control on the video player (this is in the lower right hand corner below the video). Check the volume on your computer itself. If you still have audio issues, it is most likely a problem on the broadcaster's end.

No player loading at all, jittery video, fully white or fully black screen where video is supposed to be:

Make sure you have Adobe Flash Player installed and updated on your computer: http://get.adobe.com/flashplayer/

Black screen with spinning white wheel:

Try refreshing your page. If problem persists, broadcast may be off air, but broadcaster did not fully disconnect. If problem is consistent for you, please submit an email to let us know – support@streamvuze.com if possible, include your geographic region or IP address as well as the channel URl you are trying to watch in your support inquiry.

Video Stops partway through:

Try refreshing your page. If problem is consistent for you, please submit a support ticket to let us know -- include the recorded video URL in your support inquiry.

Allow 3rd party Flash cookies to be stored on your computer

Clear your third party flash cookies, and make sure they are allowed. Here's how:

1. Go to your Website Storage Settings Panel http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html
2. Click Delete all sites. Note: this will delete all flash cookies for sites that you have visited. For more information on flash cookies, please read here http://www.aboutcookies.org/default.aspx
3. Then, go to http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.html
4. Click the box next to "Allow third-party Flash content to store data on your computer".