The Plant and Construction Services Department is here to provide facilities services to the Gonzaga University community. This is accomplished through the maintenance, repair and general upkeep of all the campus facilities, grounds areas and by responding to work order requests in these areas. The department's work is essentially divided into categories.
WORK ORDERS/SERVICE REQUESTS:
These are telephone or E-mail requests from students, staff or faculty requesting minor maintenance, repairs, cleaning, etc. These requests may involve such things as problems with plumbing, locks, no heat, spills, etc. These minor problems are normally resolved within a few hours or days after we receive them and should rarely exceed five working days.
Emergencies are handled immediately. We define an emergency as a situation in which human life is at high risk or serious injury is likely or when significant damage or destruction of property and/or buildings is probable.
Once work has started on a service request, it is usually completed within a few hours with existing shop materials.
PROJECT WORK ORDERS:
These are requests submitted as Work Orders which involve more time-consuming repairs or minor alterations. This may include work that will require significant labor, procurement of materials, or the services of an outside contractor. This Work Order must have the appropriate signature approvals and requesting department authorization to use a budget. An estimate letter will be sent to acquire this authorization. These controls ensure that the work will be reviewed by the Project Coordinator before starting the project/work order request and that sufficient funds are available to complete the work. The type of work determines whether the requesting department will be charged. Please see the following section on fees for further explanation.
Work Orders may involve estimating, planning, ordering of materials, scheduling and monitoring the progress and quality of the work. Because we do not have the resources to respond to all requests as they are received, Work Orders are prioritized and scheduled accordingly.
ROUTINE OPERATIONS AND MAINTENANCE:
This is internally generated work, such as preventative maintenance and routine custodial cleaning, groundskeeping and the daily operation of our facilities and grounds.
FEES:
Plant and Construction Services is responsible for the cost of routine maintenance & repair of grounds, buildings, most built-in equipment and utility systems.
Installation, repairs, maintenance and alterations of furnishing or special equipment used by various academic and business departments (e.g. lab equipment, computers, desks, chairs, bookcases, file cabinets, telephone upgrades etc.) are charged to the requesting department. Interior decorating, such as painting or floor and window coverings, is normally funded as part of the Renewal and Replacement Budget. Funding for these items is very limited with priority given to common areas designated by Plant and Construction Services.
When department funding is involved, Plant and Construction Services will, upon request, provide architectural/Project Coordinator assistance and estimates of the cost prior to beginning work. If the estimate is accepted and department budget approval is provided,the work will be scheduled. When the work has been completed, the requesting department is charged the cost of the approved estimate.
The department is charged only for the materials and outside contractors' costs if applicable. In-house labor costs are not included.
ORGANIZATION:
Plant and Construction Services consists of approximately 130 employees within 7 divisions: Architect, Custodial, Administrative/Customer Service, Grounds, Maintenance, Telecommunications, and Project Coordinator.
1. Architect
The Architect Office provides design and technical services for long-range campus and facility planning, major and minor construction and remodel. The office provides space use analysis, advises on building code and accessibility compliance. Support services include construction documents and computer-based data related to the campus.
2. Custodial
The Custodial Division provides a clean, healthy, safe environment for students and the GU community. Custodial is responsible for daily cleaning, trash removal and recycling, carpet and upholstery cleaning, wall and window washing, residence halls furniture replacements, cleaning for conferences and athletic and other special events on campus.
3. Administrative/Customer Service
The Customer ServiceDivision is the general contact desk for the department. All Work Order requests and data entry are processed through the Customer Service desk. They provide our customers with general information, handle key requests, van rentals and department radio dispatch. They also process property tax exemptions and provide general clerical support.
4. Grounds
The Grounds Division is responsible for the care of trees, shrubs, lawn, flowers, seasonal/new plantings, irrigation, fertilization, debris removal, insect control, refuse disposal, as well as cleaning and snow removal of sidewalks, GU parking lots and hard surfaces.
5. Maintenance
The Maintenance Division is responsible for maintaining the campus facilities as they pertain to the various trades which include: electrical, HVAC, locksmith, plumbing, painter, carpenter, fleet maintenance, general maintenance, and campus signage.
6. Telecommunications
The Telecommunications Division is responsible for the phone and voice mail services (Modular Messaging) for the campus, which include running cable, terminations in buildings, trouble-shooting and maintaining the mainframe operations, setup and clearing of voicemail. Involved in surveillance and dorm entrance card reader installations, maintenance and operations, and Comcast/Xfinity Cable TV support. This division coordinates the contractual agreements with local and long distance phone companies for the University and, process related billings. See Telephone Information for additional instructions on phone and Modular Messaging.
7. Project Coordinator
This office works as support for all technical and administrative matters pertaining to repair and construction projects which will be accomplished by contractor or contracted labor. Monitors and tracks all projects being designed and contracted for and provides technical assistance regarding these efforts.
To Reach Plant and Construction Services Call:
Customer Service, Ext 5656 on campus or 313-5656 from off-campus.
E-mail Customerservice@gonzaga.edu
Plant & Construction Services
Customer Service Desk Hours:
Monday-Friday 7:00 AM to 5:00 PM
After regular hours and during weekends and holidays, Plant & Construction Services select personnel are on-call to assist in case of an emergency. To get help after regular hours, call the Campus Switchboard at ext. 0 or Security ext. 2222 or 313-2222. The Offices of Plant and Construction Services are located in the west area of the campus at 1004 N. Ruby Street. Mailing address: 502 E. Boone Avenue, CG Box 81, Spokane, WA 99258-0081
