GU Comcast Service and Channel Line-Up

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Click here to see the Gonzaga University Channel Line-Up.

CHANNEL MASTER PURCHASE/RETURN OPTIONS FOR YEAR 2013/2014 THRU MAY 9, 2014

Option 1 - Return the Channel Master and Remote to Plant Services, N 1004 Ruby by Friday, May 9, 2014 at 4pm. Unreturned items will incur a $150.00 "Hold/Charge on a Students Account."   (Plant Services is located on the west side of Campus just past the Dussault Apartments) 

***RETURN LOCATIONS ON CAMPUS DURING FINALS WEEK MAY 5-9, 2014***

  ****COLLECTION LOCATIONS****

Plant Services  - Customer Service Desk

Monday - Friday 7:00 am to 4:30 pm

Crosby Student Center - Return Table at Front Lobby

Tuesday, May 6th - 11:00 am to 12:30 pm

Wednesday, May 7th - 10:30 am to 12:30 pm

Friday, May 9th - 1:00 pm to 3:00 pm  

 PLEASE DO NOT LEAVE YOUR CONVERTER BOXES/REMOTES IN YOUR ROOMS.  THEY NEED TO BE RETURNED TO A COLLECTION SIGHT.

Option 2 - Students who currently have the GU loaned Channel Master CM-7001 and will be returning to a Campus Resident Hall have the option to purchase their current box for $100.00 and keep it for future use on Campus. **CLICK HERE TO PURCHASE**

For the School Year 2013-2014 Channel Master Tuners were "loaned" to students and will need to be returned or purchased at the end of Spring 2014 semester. Non-purchased unreturned Channel Masters and the Remote not received by Friday, May 9th will incur a $150.00 charge and a hold on a students account until paid and/or equipment is returned in good, useable condition.

CABLE TV IN CAMPUS HOUSING/ACADEMIC BUILDINGS

Gonzaga University has a direct  TV Cable feed from Comcast/Xfinity Cable for our TV cable services - unlike standard Comcast Services in the Spokane region.  This direct cable TV feed does NOT allow the purchase of additional Comcast/Xfinity packages as add-ons to the Campus Cable Channel Line-up.

Please DO NOT order additional Comcast/Xfinity channel packages. They will NOT work in Campus Housing or Acadmic Buildings.

TELEVISION REQUIRMENTS FOR COMCAST CABLE TV SERVICES TO FUNCTION

DISCOVERY TIPs: The Campus Cable TV service upgrade to HD/Digital Services effective Fall 2013 initial findings:  All TV's required a new channel search to select the new channel line-up.  Older "box/analog" TV's required the Channel Master CM-7001 Antenna Tuner.  Only the Channel Master CM-7001 Antenna Tuner worked-other brands of tuners did not work.  The Westinghouse TV's from Wal-Mart required additional programming/instruction per the Campus Technicians. Vizio TV's in general seemed to work fine.

WHAT TO LOOK FOR WHEN SHOPPING FOR A TV TO BRING TO CAMPUS.....

Current Digital/HD compatible flat screen TV's have a built in QAM tuner and should work with the Campus Comcast Cable TV services.   The original remote that is sold with the TV is required to run the channel program search to receive the GU Channel Line-up.   ***A Universal Remote Will NOT work for initial TV Programming.***

Older style "box/analog" TV's generally will not work in Campus buildings and will require a Channel Master Antenna Tuner/Converter Box (CM-7001).   Plant Services, Telecommunications Department has a limited supply of Channel Master Tuners available.  If you determine you need a Channel Master box once you've arrived to campus, please enter a Work Order Request by email to customerservice@gonzaga.edu.  

NOT GETTING ALL THE GU BASIC CABLE CHANNELS ON YOUR TV?   HERE ARE OPTIONS TO TRY.

Use the TV remote or buttons on your TV (Must use the TV remote NOT the Universal remote).  Go to programming; choose either CATV or Auto Programming and run the programming/channel search.  This will allow set up of all Comcast/Xfinity cable channels that are provided to the University.  

Click here to see the Gonzaga University Channel Line-Up.

No channels appear during or after the channel search is complete and you have an older style TV, you may need a Channel Master CM-7001 Antenna Tuner.  Contact GU Plant Services, Customer Service at 313-5656 or e-mail customerservice@gonzaga.edu to enter a Work Order Request for Campus Telecom Technition Assistance.  (Please provide a call back phone number or e-mail address).

If all channels/pictures on your TV are fuzzy, check your cords, they may be bent, bad or not properly connected at the TV or wall jack.

If only the low channels (ie 1-12) are fuzzy, then it may be a Comcast/Xfinity problem.  Please contact GU Plant Services, Customer Service at 313-5656 or e-mail customerservice@gonzaga.edu.  and enter a Work Order Request.  (Please provide a call back phone number or e-mail address). 

If it is determined to be a Comcast/Xfinity issue the GU Telecom Office will contact Comcast or a GU Telecom Tech will let you know if you need to call Comcast/Xfinity Customer Service at 1-877-824-2288 and schedule a service appointment.  You can call Comcast/Xfinity direct if you are unable to reach GU Plant Services, Customer service if you have a TV Cable issue after hours.  GU Plant Services, Customer Service Hours are Monday - Friday 7:00 am to 5:00 pm.

CABLE TV IN GU RENTAL HOUSES 

Students living in GU Rental Houses per contract with the Campus Housing Office, can purchase their own TV, phone and internet services.  Campus TV Cable, phone and internet services are not provided.    Comcast/Xfinity, Centurylink, DirectTV etc can provide a variety of residential services to rental houses in the area.    

Comcast/Xfinity Customer Service 1-877-824-2288 for ordering and service questions.



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Plant & Construction Services
Mailing Address:
502 E. Boone Ave
Spokane, WA 99258-0081
Phone: 509.313.5656
Fax: 509.313.5646
customerservice@gonzaga.edu

Located at:
1004 North Ruby
Office Hours: 7am - 5pm M-F

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