FAQ
Frequently Asked Questions
Disability Resources, Education, & Access Management
"DREAM"
Q: I am a student with a disability and may need services. What should I do?
A: Contact us as soon as you know you are going to enroll at Gonzaga. A staff member will walk you through the process of securing services.
Q: I am a student with a disability and have used services in the past, but don’t think I will need services at Gonzaga. What should I do?
A. Signing up for services through Disability Resources is optional. The department recommends that even students who don’t think they will need services should go through the process of securing these services anyway. This does not mean that you have to use your accommodations. What it does mean is that if you come to an academic roadblock you’re already set up to immediately begin use of your determined accommodations. Sometimes this can make all the difference in your success.
Q: I want to set up services and have sent in my documentation. Now what?
A: Disability Resources will contact you upon receipt of your documentation. At that time we will recommend a date to schedule your intake appointment. There is a 10 day review process between the time we receive your documentation and your intake appointment. We can either make the intake appointment for after your arrival in Spokane or, in some cases, we can complete a phone intake (access to a fax machine will make the process quicker, but the signing of policies and releases can be completed by mail also).
Q: I have gone through the intake process and am a client of Disability Resources. What happens now?
A: Disability compliance letters will be mailed out to the professors you specified at the intake appointment. This letter informs the professor of your academic accommodations. Disability compliance letters do not give information about the specific disability. However, if you feel it will be to your benefit, you can request that we include information about your condition. We encourage you to be open and communicate with your professors about your accommodations and how/when you plan to utilize them. A copy of your disability compliance letter will be mailed to you.
Q: I am having disability-related problems with accessing Blackboard, the GU website, or other auxiliary devices used in my classes. What should I do?
A: For Blackboard accessibility problems you can visit their website for access information or contact Blackboard directly. For accessibility problems with the GU Website, or other adaptive technology related problems, contact the Disability Resources Coordinator at 509-323-4034. If you are a student who receives textbooks in alternative formats and have questions or concerns about accessing your texts, please contact the Disability Resources Assistant Director at 509-323-4091.
Q: I am a DREAM client and all of my professors are accommodating my needs based on my disability compliance letter. I am still having trouble academically. What should I do?
A: Please contact us as soon as possible. Sometimes these situations can be a simple case of needing better study and time management skills. Other times, we will conduct a re-review of your documentation to determine if there are any additional accommodations that may be beneficial.
