GU Distance Students
Frequently Asked Questions

Q: I am a student with a disability and may need services. What should I do?

A: Contact us as soon as you know you are going to enroll in a distance program or course. A staff member will walk you through the process of securing services.


Q: I am having disability-related problems with accessing Blackboard, the GU website, or other auxiliary devices used in my classes. What should I do?

A: For Blackboard accessibility problems you can visit their website for access tips at http://access.blackboard.com or contact Blackboard directly. For accessibility problems with the GU Website, or other auxiliary devices, contact the GU Disability Resources Coordinator at 509-323-4034.


Q: I am a student with a disability and have used services in the past, but don’t think I will need services for this online program or course. What should I do?

A. Signing up for services through Disability Resources is optional. The department recommends that even students who don’t think they will need services should go through the process of securing these services anyway. This does not mean that you have to use your accommodations. What it does mean is that if you come to an academic roadblock then you’re already set up to immediately begin use of your determined accommodations.

Q: I want to set up services and have sent in my documentation. Now what?

A: Disability Resources will contact you upon receipt of your documentation. At that time we will recommend a date to schedule your Intake appointment. There is a 10 day review process between the time we receive your documentation and your intake appointment. If you are not able to come to Spokane, we will arrange a phone appointment. Access to a fax machine will make the process quicker, but the signing of policies and releases can be completed by mail also.

Q: I have gone through the intake process and am a client of Disability Resources. What happens now?

A: Disability compliance letters will be mailed out to the professors you specified at the intake appointment. This letter informs the professor of your academic accommodations. Disability compliance letters do not give information about the specific disability. However, you can request that we include information about your condition. We encourage you to be open and communicate with your professors about what your accommodations are and how/when you plan to utilize them. A copy of your disability compliance letter will be mailed to you.