Chat Reference - Rules and Guidelines

Rules and Guidelines

What is Chat Reference?
This web-based service allows GU students, faculty and staff to use online chat software to ask questions and get help with library research and resources.

Who can use Chat Reference?
Only current GU students, faculty and staff.

What is the response time?
Real timechat is immediate, unless the librarian is already assisting another patron. The service is available 24 hours a day, 7 days a week (except for a few holidays).

What kind of questions will be answered?
A specific piece of information (examples: a fact, a date, spelling of a name) or verifying citations or questions related to completing library research on a specific topic. Suggestions on an appropriate electronic or print resource to find information for your class project or research paper will be provided. Assistance in the use of electronic resources which are available at Foley Library.

What can I do to phrase my question for the best response?
Be clear and concise. Be specific in what you are trying ti find. If you have already consulted sources, tell us what sources you have used.

Who provides Chat Reference?
Your questions will be answered by GU librarians, academic librarians who are part of the Association ofJesuit Colleges and Universities consortium or contractual librarians at Tutor.com. This service is a collaboration among 23 Jesuit colleges and universities in the U.S.

My question is more involved; how can I get more in-depth research help?
GU students can make an appointment to consult with a librarian about library research and discuss strategies for research projects. Please call the Reference Desk at 509-313-5931 to set up an appointment.