Reading Between the Lines: Communication Problem or Paradigm Shift?
Computer mediated communication (email, chat, text) dominates today's business communication. Although it provides an almost instant response, taking these text-based messages at face value is risky. Without the non-verbal signals we rely on to de-code these messages, the assumptions we make often have catastrophic results. For leaders, these communication blunders become the social equivalent of the Trojan Horse. Participants will briefly explore some existing communication theories and discuss real life professional scenarios affected by text-based digital communication.
Jenny Houck has a Master of Arts in Communication and Leadership Studies from Gonzaga University and hopes to pursue her doctoral studies in communication at Washington State University. Currently, she is a College Prep Instructor with the Institute for Extended Learning and the Travel Editor for Northwest Woman Magazine. She is a single mother of two children and loves to golf, snow ski, and experience countless other outdoor adventures.