Contact Information


Mailing Address:
AD Box 9
Gonzaga University
502 E. Boone
Spokane, WA 99258-0009

Email Address:
terpening@jepson.gonzaga.edu

Phone:
(509) 313-3423
1-800-986-9585 ext. 3423

Fax:
(509) 313-5811

Office Location:
Jepson Center 228

Office Hours Spring 2013:
TR 1:00pm-3:00pm
and by appointment

Willbann D. Terpening

WT

Professor of Operations Management

Will joined the SBA faculty in 1985.

B.A.: University of Montana 1970
M.A.: Southern Illinois University 1974
Ph.D.: Southern Illinois University 1976
Brief Biography


Dr. Terpening teaches courses in Operations Management, Research Methods, and Computer Applications at the Undergraduate and Graduate levels. His research interests are in areas of measurement, human judgment and decision making, and service operations. Professor Terpening also consults in the areas of operations, information systems, and research methods, and has programmed systems to support managerial decision making for several firms. Besides his academic work, he is also currently serving as Treasurer and Board Member of Sirti, a Washington State economic development agency.

Selected Publications

Terpening, W.D.  Statistical Analysis for Business Using JMP: A Student's Guide, SAS Press, 2011.

Terpening, W.D., Helgeson, J.G. & Ursic, M. NewSHOES: Principles of Marketing Simulation, Interpretive Software, 2004.

Helgeson, J.G., Voss, K. & Terpening, W.D., Determinants of Mail Survey Response: Survey Design Factors and Respondent Factors, Psychology & Marketing, 2002, 19, 3, 303-328.

Elloy, D.F., Terpening, W.D. & Kohls, J. The Correlates of Burnout Among Self-Managed Work Team Members, The Journal of Psychology, 2001, 135, 3, 321-334.

Elloy, D.F. & Terpening, W.D. A Construct Validity Study of Job Involvement and Work Involvement: A Comparison of Three Methods The Journal of Business and Management, 2001, 7, 2, 57-69.